"Perspectives 2011" - Sustainability and Annual Report (pdf)

Workforce and work environmentEnvironmental and climate protectionFinancial reviewSustainable developmentP Sustainability programP Sustainability indicatorsP Report profileq GRI indexGRI indicators Remarks Page reference StatusPR2AO9PR3PR4PR5PR6PR7PR8PR9Incidents of non-compliance with regulationsconcerning health and safety impactsTotal annual number of wildlife strikes per10,000 aircraft movementsType of product and service information requiredby proceduresIncidents of non-compliance with regulationsand voluntary codes concerning product andservice informationCustomer satisfaction including results ofsurveys measuring customer satisfactionPrograms for adherence to laws, standards andvoluntary codes related to advertisingNon-compliance with regulations and voluntarycodes concerning marketing communicationsComplaints regarding breaches of customerprivacy and losses of customer dataFines for non-compliance with laws andregulations concerning the provision and useof products and servicesAt the time of going to print, there were no 56–57known incidents of non-compliance withregulations and voluntary codes concerningthe health and safety impacts of productsand services during their life cycle. 1Rules for airport use available herepAt the time of going to print, there were noknown incidents of non-compliance withregulations and voluntary codes concerningproduct and service information andlabeling. 1Flughafen München GmbH’s advertisingconforms to the rules issued by the GermanAdvertising Council. The advertising wepublish avoids all forms of discrimination andunfairness and does not mislead. In particular,our advertising follows the Council’s coderegarding advertising that involves or isaccessible to children, and it remains withinthe realm of what may be considered decent,proper and moral. At no time in the periodreviewed in this report did we incur sanctions,fines or warnings for infringements of advertisingregulations. 1At the time of going to print, there were noknown incidents of non-compliance withregulations and voluntary codes concerningmarketing communications, including advertising,promotion, and sponsorship. 1At the time of going to print, there were noknown instances of complaints regardingbreaches of customer privacy and losses ofcustomer data.At the time of going to print, there were noknown instances of fines for non-compliancewith laws and regulations concerning theprovision and use of products and services. 16056–58, 122,www.munich-airport.com/aviation42, 55–56, 63, 67–68, 72–731231Flughafen München GmbH complies with statutory regulations and provisions based on the applicable legislation and legal framework.179