"Perspectives 2011" - Sustainability and Annual Report (pdf)

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$Luftfracht (pdf) - Flughafen MÃ¼nchen$

Introduction Company profile and strategyService portfolio Communication and social responsibilityGRI indicators Remarks Page reference StatusHR10 Operations that have been subject to humanrights reviews and/or impact assessmentsHR11 Number of grievances related to human rightsfiledBarring consulting work for other internationalairports, the FMG Group’s operationsare confined to Munich. Compliance withGermany’s constitution and the protection ofhuman rights are of paramount importancefor the Group. There were no review proceduresor impact assessments in connectionwith human rights compliance in the reviewperiod.There were no reported cases of humanrights grievances in the FMG Group duringthe review period.8686SocietyManagement approach 36–41, 66–77, 121–123, 155SO1 Percentage of operations with implemented localcommunity engagement, impact assessments,Corporate image analysis conducted in 2010:“Munich Airport as seen by its neighbors”37, 69–71, 72–75, 76,and development programsavailable herep www.munich-airport.com/publicationsAO8 Number of persons to receive compensation on39the grounds of airport expansionSO2 Business units analyzed for risks related to122–123corruptionSO3 Percentage of employees trained in anti-corruption122–123policies and proceduresSO4 Actions taken in response to incidents122of corruptionSO5 Public policy positions and lobbying Policy statements available here66,p www.munich-airport.com/publicationsSO6 Contributions to political parties and politicians Flughafen München GmbH makes no financial66contributions of any kind to political par-ties, politicians or associated organizations.SO7 Legal actions for anti-competitive behavior At the time of going to print, there were knowncases of anti-competitive, anti-trust or antimonopolyaction being brought against theGroup for the review year. 1SO8Penalties for non-compliance with laws andregulationsSO9 Operations with significant potential or actualnegative impacts on local communitiesSO10 Prevention and mitigation measuresimplementedAt the time of going to print, there were no 124known cases of fines or sanctions againstthe Group for non-compliance with laws andregulations. 136–41, 105–107,www.munich-airport.com/aircraft-noise38–39, 105–106,www.munich-airport.com/noise-protectionProduct responsibilityManagement approachRules for airport use available herep55–63, 121–123, see also PR6www.munich-airport.com/aviationwww.munich-airport.com/barrier-freePR1Health and safety impacts during product lifecycle stages53, 56–59, 62–63, 96, 103–1041Flughafen München GmbH complies with statutory, regulations and provisions based on the applicable legislation and legal framework.178
Workforce and work environmentEnvironmental and climate protectionFinancial reviewSustainable developmentP Sustainability programP Sustainability indicatorsP Report profileq GRI indexGRI indicators Remarks Page reference StatusPR2AO9PR3PR4PR5PR6PR7PR8PR9Incidents of non-compliance with regulationsconcerning health and safety impactsTotal annual number of wildlife strikes per10,000 aircraft movementsType of product and service information requiredby proceduresIncidents of non-compliance with regulationsand voluntary codes concerning product andservice informationCustomer satisfaction including results ofsurveys measuring customer satisfactionPrograms for adherence to laws, standards andvoluntary codes related to advertisingNon-compliance with regulations and voluntarycodes concerning marketing communicationsComplaints regarding breaches of customerprivacy and losses of customer dataFines for non-compliance with laws andregulations concerning the provision and useof products and servicesAt the time of going to print, there were no 56–57known incidents of non-compliance withregulations and voluntary codes concerningthe health and safety impacts of productsand services during their life cycle. 1Rules for airport use available herepAt the time of going to print, there were noknown incidents of non-compliance withregulations and voluntary codes concerningproduct and service information andlabeling. 1Flughafen München GmbH’s advertisingconforms to the rules issued by the GermanAdvertising Council. The advertising wepublish avoids all forms of discrimination andunfairness and does not mislead. In particular,our advertising follows the Council’s coderegarding advertising that involves or isaccessible to children, and it remains withinthe realm of what may be considered decent,proper and moral. At no time in the periodreviewed in this report did we incur sanctions,fines or warnings for infringements of advertisingregulations. 1At the time of going to print, there were noknown incidents of non-compliance withregulations and voluntary codes concerningmarketing communications, including advertising,promotion, and sponsorship. 1At the time of going to print, there were noknown instances of complaints regardingbreaches of customer privacy and losses ofcustomer data.At the time of going to print, there were noknown instances of fines for non-compliancewith laws and regulations concerning theprovision and use of products and services. 16056–58, 122,www.munich-airport.com/aviation42, 55–56, 63, 67–68, 72–731231Flughafen München GmbH complies with statutory regulations and provisions based on the applicable legislation and legal framework.179
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EconomyCargo volumeup 5.9%to more t
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Environment60%65%of aircraft deicer
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Social equityPeople fromaround 50na
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