"Perspectives 2011" - Sustainability and Annual Report (pdf)

Introduction Company profile and strategyService portfolio Communication and social responsibilityP Company profileP Company strategyP Expansion of Munich Airportq Landside access master planLandside access master plan) See p. 69 for details ofcommunity transportinfrastructure projectsThe importance of efficient landsideaccessMunich Airport is one of Europe’s major intermodaltransport hubs and, as such, relies on user-friendlyand efficient landside access. For years now, we havebeen working to improve road and rail access, butthe planning authority and decision-making powersreside with local communities and transport carriers.Although ) road capacity has been expanded in linewith demand in recent years, the development of railcapacity has been delayed, even though it would helpto reduce carbon emissions caused by landside trafficto and from the airport.Customer survey on rail accessIn light of this situation, we conducted extensive marketresearch on Munich Airport’s rail access in 2011in an effort to understand where customers see theshortcomings of today’s rail services and to assesscustomers’ expectations in terms of optimum railaccess.The study’s initial phase, which focused on qualitativemarket research, consisted of individual interviewsdesigned to evaluate the needs and expectations ofthose passengers who begin their air journeys at ourairport or who come here as visitors. The poll, conductedin the fall of 2011, showed that customersprefer time efficiency and convenience when choosingtheir access mode. The study’s second phase willconsist of quantitative analysis conducted to developrepresentative statements.The long-term strategy for improving the airport’s railaccess, already approved by policymakers, will berefined in line with customer expectations and theresults of this study. At the same time, we plan tointroduce improvements that will benefit customersin the shorter term.Priority for links between rail and airtransportAs part of its Federal Transport Infrastructure Plan,the German government is preparing an overarchingtransport strategy that promotes interconnectionbetween the country’s airport infrastructure and itsroad and rail networks and the creation of attractivelinks between rail and air services. For internationalairports, connecting directly to the national mainlinerail network is especially important.42