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"Perspectives 2011" - Sustainability and Annual Report (pdf)

"Perspectives 2011" - Sustainability and Annual Report (pdf)

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Introduction Company profile <strong>and</strong> strategyService portfolio Communication <strong>and</strong> social responsibilityThe project not only resulted in numerous swiftlyimplemented savings in procurement projects acrossthe Group, it also led to a crucial realignment in pro -curement strategy. This has seen changes in the rolesassigned to buyers, consistent mapping of goodscategories to procurement teams, <strong>and</strong> the integrationof subsidiaries’ purchasing processes into a centralGroup procurement system.These changes, which also affected our procurementunit’s organizational structure, combined with theworkload involved in h<strong>and</strong>ling two major projects atthe airport (the new satellite building <strong>and</strong> the thirdrunway) <strong>and</strong> natural employee turnover, meant thatwe had to hire 17 new people in 2011. FMG’s procure -ment unit will be busy implementing the plannedchanges into 2012.EmployeesOne important event from our employees’ perspectivewas the formation of a new subsidiary for groundh<strong>and</strong>ling services, AeroGround Flughafen MünchenGmbH, on January 1, 2011.The situation in the ground h<strong>and</strong>ling sector in 2011was dominated by the high traffic volume, whichplaced exceptional dem<strong>and</strong>s on our ground h<strong>and</strong>lingcrews, particularly during the summer months. Theburden was all the more acute because a shortageof readily available labor in the local market madehiring the people we needed a problem.Our People First project, launched for our groundh<strong>and</strong>ling personnel in 2010, was widened <strong>and</strong> trans -formed into a company health management program.This project, along with the company integrationmanagement system we introduced in 2011,exemplifies the considerable emphasis we as anorganization place on the whole issue of employeehealth.We also progressed our careers <strong>and</strong> families project(known in the FMG Group as “befamily!”), which wasintroduced to better reconcile employees’ family in -terests with employer needs <strong>and</strong> expectations. Theproject involves a raft of specific measures. Oneprom inent example is our decision to build a children’sdaycare center at the airport.In 2011, FMG kept up its acknowledged high level ofsupport for young people, demonstrating once againits commitment to good corporate citizenship in theairport’s surrounding region.Customer satisfactionMunich Airport typically wins a number of awardseach year that underscore its special qualities.Readers of the magazine Traveller’s World pickedBavaria’s gateway as the sixth-best airport in a worldwidecomparison in 2011. We successfully retainedour position as the best in Europe, <strong>and</strong> in the globalrankings we were only bettered by Singapore, Seoul,Hong Kong, Dubai <strong>and</strong> Bangkok. Munich was theonly commercial airport in Germany to make it intothe Traveller’s World top ten.The independent London-based research organizationSkytrax also conducts annual polls across theaviation industry to rank airlines <strong>and</strong> airports on theirperformance. Worldwide, more than 11 million pas -sengers from over 100 countries took part in thesurvey for the 2011 World Airport Awards.Survey respondents rated more than 240 internationalairports <strong>and</strong> an even greater number of airlinecompanies. The airports were scored according tosome 40 categories, including h<strong>and</strong>ling operations<strong>and</strong> service quality, airport shopping <strong>and</strong> entertainment,<strong>and</strong> ease of transit.120

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