Advances in E-learning-Experiences and Methodologies

Quality Assessment of E-Facilitators
Feigenbaum, A.V. (1951). Quality control: Principles,
practice, and administration. New York:
McGraw-Hill.
Green, D. (Ed.). (1994). What is quality in higher
education? (pp. 3-20). Buckingham, UK: Open
University Press.
Ham, C.L. (2003). Service quality, customer
satisfaction, and customer behavioral intentions
in higher education. Published doctoral
dissertation AAT 3090234. Nova Southeastern
University, FL.
Harvey, L., & Knight, P.T. (1996). Transforming
higher education. Buckingham, UK: Open
University Press.
Helms, M.M., Williams, A.B., & Nixon, J.C.
(2001). TQM principles and their relevance to
higher education: The question of tenure and
post-tenure review. The International Journal of
Education Management, 14(6-7), 322-331.
Holmes, G., & McElwee, G. (1995). Total quality
management in higher education how to approach
human resource management. Total Quality
Management, 7(6), 5.
Johnes, J., & Taylor, J. (1990). Performance indicators
in higher education. Buckingham: Open
University Press.
Juran, J.M., & Gyrna, F.M. Jr. (1988). Juran’s
quality control handbook. New York: McGraw-
Hill.
Kerlin, C.A. (2000). Measuring student satisfaction
with the service processes of selected student
educational support services at Everett Community
College. Published Dissertation AAT9961458.
Oregon State University.
Koch, J.V., & Fisher, J.L. (1998). Higher education
and total quality management. Total Quality
Management, 9(8), 659-668.
McCulloch, M. (1993). Total quality management:
Its relevance for higher education. Quality Assurance,
1(2), 5-11.
Mergen, E., Grant, D., & Widrick, S.M. (2000).
Quality management applied to higher education.
Total Quality Management, 11(3), 345-352.
Orsini, J.N. (2000). Profound education. Total
Quality Management, 11(4-6), 762-766.
Owlia, M.S., & Aspinwall, E.M. (1996) A framework
for the dimensions of quality in higher
education. Total Quality Management, 7(2).
Ross, J.A., & Bruce, C.D. (2007). Teacher selfassessment:
A mechanism for facilitating professional
growth. Teaching & Teacher Education: An
International Journal of Research and Studies,
23(2), 146-159.
Sahney, S., Banwet, D.K., & Karunes, S. (2004).
Conceptualizing total quality management in
higher education. The TQM Magazine, 16(2),
145-159.
Scriven, M. (1995). Student ratings offer useful
input to teacher evaluations. Washington, DC:
ERIC Clearinghouse on Assessment and Evaluation,
Catholic University of America.
Scriven, M. (1999). The nature of evaluation (Pts.
I–II). Washington, DC: ERIC Clearinghouse on
Assessment and Evaluation.
Sirvanci, M.B. (2004). TQM implementation:
Critical issues for TQM implementation in higher
education. The TQM Magazine, 16(6), 382-386.
Stake, R.E. (1999). Representing quality in evaluation.
Paper presented at the annual meeting of
the American Educational Research Association,
Quebec, Canada.
Stake, R.E. & Cohernour, E.J. (1999). Evaluation
of college teaching in a community of practice.
University of Illinois.