Gigabit January 2019
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
NORTH AMERICA<br />
145<br />
strategic direction for Truliant’s overall<br />
technology landscape and to help<br />
drive its technology transformation.<br />
“As a trusted advisor in the company,<br />
I needed to get us to a point where<br />
we better understood business and<br />
members’ needs as per our company’s<br />
objectives.”<br />
Uthra’s highly strategic role was to<br />
help develop a roadmap that would<br />
achieve Truliant’s business plans by<br />
leveraging technology. “As part of the<br />
Chief Planning Team, I’ve worked hard<br />
to understand business needs as well<br />
as those of our members with technological<br />
solutions to achieve those goals.<br />
We really tailor our offerings as per our<br />
members’ needs to provide a top-notch<br />
member service.” Truliant targets<br />
locations where they are needed most<br />
and still operates a traditional guidancebased<br />
approach. “We’re very big on<br />
face-to-face interactions. We don’t<br />
want to remove the humanity in front of<br />
us. We will always keep face-to-face<br />
interactions.”<br />
THE HUMAN TOUCH<br />
While human-centric guidance is at the<br />
heart of Truliant’s approach, it is adopting<br />
www.gigabitmagazine.com
Change language