Gigabit January 2019

NORTH AMERICA
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business unit stakeholders are our
customers. Some procurement
organizations don’t like to call their
internal stakeholders ‘customers’. I
think we’ve been very deliberate about
viewing our business stakeholders as
customers and really putting them at
the center of everything we do. We
seek to understand their business so
we can see it from their perspective.
We help our customers achieve market
competitive costs and help identify
and mitigate supplier risks, but our
customers’ business objectives and
priorities are at the core of what we
focus on. Sometimes, that may mean
higher cost for faster speed-to-market,
or taking on a slightly higher level of
risk. We may challenge them from time
to time if we believe that’s in their best
interest, or the company’s. Ultimately,
we want our customers to have a
positive experience in their interactions
with procurement while knowing
that we have their back. That’s the kind
of model we’re building.”
Like many internal operations,
procurement has undergone a digital
recalibration of its architecture,
functionality and efficiency as Big
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