Gigabit January 2019
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AFRICA<br />
ties in a fundamentally different way.<br />
“The first thing in our approach is,<br />
‘Delivering delightful client experiences<br />
and how do we transform not just our<br />
Nedbank Card, Payments and Transactional<br />
business but also the industry?<br />
How do we reshape the industry<br />
so that we are able to provide payment<br />
and transactional solutions to clients<br />
that fast, safe, reliable, convenient and<br />
cost effective all focused on enabling<br />
clients to achieve their goals and<br />
outcomes?’ That’s the first departure<br />
point that’s really important to us,”<br />
he explains.<br />
“We have two key challenges. One is<br />
around transforming the culture from<br />
an incremental mindset to an exponential<br />
disruptive mindset. The second is<br />
around digital adoption and education:<br />
once we get clients to start adopting<br />
these solutions, how do we ensure<br />
sustainability in digital adoption? What<br />
is accelerating digital adoption, not just<br />
in South Africa but globally, is that all<br />
253<br />
www.gigabitmagazine.com
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