Gigabit January 2019
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AFRICA<br />
“Behavioural biometrics is<br />
also something that we are<br />
exploring and believe it’s<br />
going to enhance customer<br />
experience”<br />
—<br />
Dayalan Govender,<br />
Managing Executive of Nedbank Card,<br />
Payments and Transactional<br />
of us live in an increasingly digitised<br />
world and we are being influenced by<br />
digital solutions in our everyday lives.<br />
The proliferation of applications that<br />
exist satisfy many of our needs that<br />
we didn’t think possible. People are<br />
being influenced by digital in many<br />
aspects of their lives and we are at<br />
a point where clients expect this from<br />
financial services.”<br />
Trust is going to be a key requirement<br />
underpinning digital adoption. Within<br />
its Card, Payments and Transactional<br />
operations, Nedbank has therefore<br />
sought to invest in the latest authentication<br />
methods to bolster security<br />
across various digital applications to<br />
build trust and transparency. Investing<br />
in new fraud prevention mechanisms,<br />
Nedbank has gained increased awareness<br />
into fraudulent activity – something<br />
which has become a significant<br />
threat across South Africa and globally.<br />
“We are investing in tokenisation,<br />
enabling secure in store and online<br />
transactions. Behavioural biometrics<br />
is also something that we are exploring<br />
and believe it’s going to give clients<br />
a superior customer experience,”<br />
says Govender.<br />
Accelerating digital adoption will go<br />
hand in hand with building trust, which<br />
will no doubt feed into Nedbank’s ability<br />
to scale. However, despite such efforts,<br />
customers will only utilise smart<br />
255<br />
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