Gigabit January 2019
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VIACOM<br />
26<br />
Centralization enables staff to really<br />
concentrate on this frictionless<br />
development – for example, a single<br />
service desk within Viacom is available<br />
for any problem, from lost keys to a<br />
serious tech malfunction. “With that,<br />
we continue to automate a lot of the<br />
tools we have – we’re using chat and<br />
automated tickets,” Kline explains.<br />
Further, the company has created<br />
application stacks for staff to download<br />
all the software they need onto a<br />
device at once and has automated<br />
solutions from HR and payroll to ERP<br />
utilizing SAP’s best-in-class platform.<br />
THE PERFECT PARTNER<br />
No technology transformation can take<br />
place in isolation, especially one which<br />
takes place internally and externally<br />
across 180 markets. As such, Viacom<br />
works closely with its vendors and<br />
partners – including Adobe, Redspace,<br />
Canoe Ventures, Insight and Freewheel,<br />
to name but a few – to ensure<br />
technology can be a true enabler for<br />
the business.<br />
“Vendor management’s hugely<br />
important,” says Kline. “I have a vendor<br />
management office – a small group of<br />
people who work closely with my<br />
JANUARY <strong>2019</strong>
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