Gigabit January 2019
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NORTH AMERICA<br />
CLICK TO WATCH: USING THE TRU2GO APP<br />
147<br />
interfaces), to support faster and more<br />
nimble integration with cutting-edge<br />
products and services.”<br />
DIGITAL ECOSYSTEMS<br />
When Uthra joined Truliant Federal<br />
Credit Union, he hired an enterprise<br />
architect to help build out business<br />
technology ecosystems to understand<br />
dynamics around business units,<br />
functions, processes and underlying<br />
technology. He then sat with internal<br />
teams and critical partners to identify<br />
friction between those ecosystem<br />
constructs. This resulted in a maturity<br />
index of processes and technology,<br />
which gave Truliant a direction for<br />
future investment to achieve its goal of<br />
simplification and optimization of the<br />
members’ journeys/interactions. “Our<br />
vision is to enable consumers of our<br />
technology with a simple, faster and<br />
personalized experience. “Our CEO<br />
and President truly understand how<br />
technology’s going to really help take<br />
us forward in the personalized member<br />
service.<br />
“We know that it’s important to adapt<br />
and evolve quickly in line with the<br />
fast-paced changes in today’s financial<br />
www.gigabitmagazine.com
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