Gigabit January 2019
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EUROPE<br />
219<br />
“We search for keywords<br />
to see what our guests<br />
are asking for and what to<br />
identify. Because of this,<br />
we’ve managed to learn<br />
things we never knew<br />
about our guests’ behaviour,<br />
such as most of our guests<br />
can’t remember whether<br />
breakfast is included<br />
in their booking or not”<br />
—<br />
Michael Mrini,<br />
Director of Information Technology<br />
of Edwardian Hotels London<br />
of time when we upgraded the Wi-Fi in<br />
all of our 12 hotels.”<br />
“Alcatel is another one of our partners<br />
that has done a brilliant job with us and<br />
we have been working with them on<br />
things like location services and beacons<br />
within the hotel,” he adds. “They’ve<br />
been tremendous, and that’s why they<br />
remain a partner after 20 years.”<br />
The company currently has 12 UK<br />
hotels, 11 of which operate in key<br />
locations in London, with the final hotel<br />
located in the heart of Manchester. In<br />
addition, Edwardian Hotels London are<br />
set to unveil a 13th property in Leices-<br />
www.gigabitmagazine.com
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