Gigabit January 2019
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TRULIANT FEDERAL CREDIT UNION<br />
146<br />
“I HAVE OTHER<br />
COMPANIES LIKE<br />
MERIDIANLINK WHO<br />
SUPPORT US FROM<br />
A LENDING PLATFORM<br />
STANDPOINT AND<br />
THEN SECURITY<br />
PARTNERS SUCH AS<br />
FLEXENTIAL WHO<br />
PROVIDES HOSTING<br />
CAPABILITY”<br />
—<br />
Sandeep Uthra<br />
CIO, Truliant Federal<br />
Credit Union<br />
more technologically advanced processes<br />
to better prepare for the future of banking.<br />
“Members are changing the way they interact<br />
with financial institutions,” he explains. “I think<br />
we all know that these days people compare<br />
our sector with companies like Amazon, right?<br />
They want us to be simple and nimble – like<br />
shopping on Amazon. This demand is driving<br />
us to create a simpler, more nimble and<br />
innovative personalization for all members.<br />
The consumer experience is king.”<br />
“On the other hand, data is at the consumer’s<br />
fingertips from many external sources to<br />
compare product or services so they are well<br />
informed. It is in our best interest to know<br />
consumers’ personalized needs in a faster<br />
and agile way, to provide them with the best<br />
in-class experience. To make all this happen,<br />
we have focused on technology architecture,<br />
because speed is the new currency in<br />
financial institutions.<br />
These days, technology architecture must<br />
be simple enough to support integrated<br />
channels and with an alignment of data to<br />
understand or predict members’ needs.<br />
“Simplification and Personalization is the<br />
game here,” Uthra explains. “Financial<br />
institutions should work to simplify their<br />
technology landscape and leverage microservices<br />
or APIs (application programming<br />
JANUARY <strong>2019</strong>
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