Gigabit January 2019
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AFRICA<br />
259<br />
within the Nedbank Money App which<br />
is the first banking app in the South Africa<br />
that allows clients to scan a Masterpass,<br />
Snapscan or Zapper QR code<br />
for making retail and utility payments.<br />
This is convenience at your fingertips<br />
that no longer requires clients to carry<br />
cards or cash.<br />
“A number of other services in the<br />
app are extremely popular, which debit<br />
order reversals are a prime example.<br />
In South Africa, we have an issue from<br />
a customer perspective around debit<br />
order abuse,” explains Govender.<br />
“Being able to give clients control over<br />
their debit orders, where they could<br />
go through their accounts, recognise<br />
a debit order to be fraudulent or inaccurate<br />
and be able to reverse that<br />
– this has been an extremely powerful<br />
service. Also, simple things like freezing<br />
and unfreezing cards are being<br />
used by customers all over the world,<br />
especially when travelling.”<br />
However, with such a diverse<br />
demographic, it has been imperative<br />
for Nedbank to ensure financial<br />
inclusion throughout the development<br />
www.gigabitmagazine.com
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