Gigabit January 2019

MIDDLE EAST
faction. The company also became the first retailer
to implement mobile POS within its malls to
drastically reduce queues and allow for fast checkout
during high seasons. “We also have digital
signage, our VR way finding systems and free Wi-Fi.
Combine all of our digital initiatives and we have
created an incredibly unique customer experience
that cannot be matched by other malls.”
For more than 75 years, ABC has strategically
invested into technology in order to cement its position
as the leading retailer in the market. Investing in
technology is important, but Harb understands that
the true enabler for ABC’s success today and
tomorrow is its people. “At ABC, we believe that our
greatest asset is our employees,” he says. “ABC takes
employee development very seriously and makes it
a high priority. Part of this development is participating
in seminars, expos and developmental courses in
each field. We’ve established an internal training
academy and created programs specific for retail and
our way of business and enrolled key people
in them. We also built a talent academy to retain,
motivate and promote talents.”
ABC’s investment into its people matches that of
its investment into technology. It has and will continue
to prove key in enabling opportunities and
growth into the future. “We will continue to invest in
innovation, technology and people,” says Harb.
“We’ll do this to keep them updated and to not allow
them to become obsolete or lose the investment
placed in them and to continue to be the retailer of
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