Gigabit January 2019

EDWARDIAN HOTELS LONDON
Director of Information Technology
of Edwardian Hotels London,
Michael Mrini discusses how
technology has acted as an enabler
for his company’s success as part
of its digital transformation
208
W
ith innovation at the heart of most companies’
success, it has become vital that businesses
implement new technology that separates
them from rivals in order to enhance the way they
conduct operations. The introduction of technology
has meant that firms can consistently launch new
tools that will enable them to provide a better service
to its consumers. For Edwardian Hotels London,
artificial intelligence (AI) has enabled the company
to completely transform its customer experience.
Director of Information Technology of Edwardian
Hotels London, Michael Mrini, believes that technology
has allowed people to perform to higher standards.
“We believe technology acts as an enabler for
people to do their job better and with less drudgery,”
he says. “Thanks to the backing and encouragement
of our chairman and CEO, Jasminder Singh, a great
visionary and believer in the power of technology as
an enabler, we were able to develop to pursue this
route and invest in cutting-edge technology.”
Having begun his career in 1987 in hospitality, Mrini
worked his way up from washing up part-time as
a student, to a job as a bartender, before working
on the reservations and customer service side of
JANUARY 2019