D6_02_JUN20_Direct_Guidebook_YUMPU_Oct20

Business – Supply Chain and Operations 2506
ADMISSION REQUIREMENTS
BUSINESS
LENGTH INTAKE CREDENTIAL LOCATION
2 years/4 semesters Fall, Winter, Summer Ontario College Diploma Progress
Business operations and supply chains are the primary business functions that create the products
and services organizations offer to satisfy customer needs. Launch your career in supply chain
and operations through this program, which will include hands-on projects and assignments that
will simulate actual business settings. As a result, you will become skilled at analyzing business
processes to improve productivity, developing and implementing quality management programs,
applying team approach principles to examine operations problems and develop solutions, and
enhancing the performance of a firm’s supply chain.
CAREER OUTLOOK
Supply chain planner / Procurement assistant / Logistics coordinator
• Ontario Secondary School Diploma (OSSD)
or equivalent, or mature student status
(19 years or older)
• English Grade 12 C or U, or equivalent
(minimum grade required) or take the
Centennial College English Skills Assessment
for Admission
• Mathematics Grade 11 or 12 C, M or U, or
equivalent (minimum grade required) or take
a Centennial College Math Skills Assessment
for Admission
• English language proficiency
centennialcollege.ca/2506
business@centennialcollege.ca
416-289-5000, ext. 2280
Contact Centre Operations 2916
LENGTH INTAKE CREDENTIAL LOCATION
1 semester Summer Ontario College Certificate Progress
Turn your ability to communicate into a career that will see you creating a positive customer
experience while being the face and voice of any company. In just 14 weeks, you will develop the
skills for a career in contact centre operations by learning core topics such as: customer service,
sales and marketing, computer applications and understanding customer expectations. By
completing the program, you will become a customer service professional who can navigate difficult
customer situations, deal with customer objections, use a model for effective complaint resolutions,
and implement assertive techniques and positive language to handle challenging situations.
CAREER OUTLOOK
Customer service representative / Contact centre manager / Quality coach
ADMISSION REQUIREMENTS
• Ontario Secondary School Diploma (OSSD)
or equivalent, or mature student status
(19 years or older)
• English Grade 12 E, C or U, or equivalent
(minimum grade required), or take the
Centennial College English Skills Assessment
for Admission
• English language proficiency
centennialcollege.ca/2916
business@centennialcollege.ca
416-289-5000, ext. 2280
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Logistics and Operations
centennialcollege.ca/our-programs