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chemicals are more heavy duty.
All solid surfaces are squirted down and wiped clean with
a spray cleaner — disinfectant as appropriate, something with
fewer chemicals on surfaces where that will suffice. The bathroom
area is mopped, the carpet is vacuumed and sometimes
treated with a powder for odor control. There's a balancing
act involved — fresh means fresh — so we have to watch it with
the chemicals, even disinfectants and deodorizers. A disinfectant
or excessive perfume smell in a room goes over almost
as badly as a musty or locker-room smell. You want a hospital
or clinic to have just a little bit of a disinfectant smell, but
you shouldn't smell anything in a hotel room when you check
in, whether good or bad, whether pleasant or unpleasant,
whether fragrant or stinky, whether indicative of neglect or
indicative of recent disinfection.
Smokers will not likely notice a smoke odor left by a previous
guest if the room is properly ventilated. non-smokers will
notice a lingering smoke odor even if it's been days or weeks
since the room was last smoked in, unless the room has been
treated with an ozone generator or a fogger chemical to break
it down. (Sometimes, if a smoker occupied the room for several
days, not even that is enough: we have to deep-clean the
room.) Hence, smoking and non-smoking rooms are separate
room types and assigned by desk clerks accordingly.
none other than hotel-issue items should be left in a room
for the next guest to find. If the coffeemaker has been used, it
will be switched out with another, clean one, and the old one
will be taken out for cleaning. We go through the refrigerator,
the microwave, and all the drawers and any cupboards,
removing anything left behind by the last guest and doing any
cleaning or dusting, as appropriate.
Underpaid room attendants might take shortcuts, but ideally
all this is done every day. In any event, it's like shaving or
mowing your lawn: even if you miss a spot one time, if you
do it again promptly the next time it needs doing, chances
are you'll catch that spot next time; and in the meanwhile,
you can always hope it's not too noticeable. even so, when an
expert like Anthony Melchiorri on Hotel Impossible — given
the caliber of hotels that he's managed prior to getting his
own TV show — over and again suggests always bringing your
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