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own can of Lysol, and spraying down things in your room
as soon as you check in, starting with the telephone on the
nightstand; how much more real can we make it that your
housekeepers are human like everyone else?
Additionally, a good housekeeping manager or supervisor
will add a one or two 'job of the day'-type tasks to the assignment
sheets — things that are easy to not check and to let get
bad, but on this day, each of the room attendants will check it
and apply any necessary fix. one day, it will be 'dust the top of
the picture frames.' Another, it will be 'make sure the Gideon
Bible and the telephone directory is where it's supposed to be
in the nightstand, with no marks or damage, check the material
on the dresser display, and repair or replace as necessary.'
The next day, it'll be something else: 'check the iron and make
sure that it works, and make sure the ironing board cover
isn't scorched, torn or otherwise in need of replacement,' or
'check the phone, make sure it works, and go over it with an
alcohol wipe and beat Anthony Melchiorri to the punch if he
ever shows up' — seemingly random things, but all things that
has to be kept right, and the only way to do it is check them
ever so often.
our 'room rack,' our list of available rooms maintained
at the front desk (in days of old, kept up on an actual metal
display rack with a pocket for each room and indicator cards
for each pocket; nowadays, kept up on a computer screen)
has three settings — 'dirty,' 'clean,' and 'ready.' A room may
be clean but not ready: we try to avoid renting it until it is
cleaned and inspected, gone over by a manager or a person
other than the room attendant who cleaned it, just to insure
that nothing was missed.
every three or four months max (it takes an entire day,
give or take, with each room so we try to avoid having to do it
during busy times when we know we can rent all the rooms),
each room is scheduled for deep-cleaning. Mattresses are
stripped of all linens and mattress covers, left to air for several
hours, then flipped over (front to back in spring and fall,
end to end in summer and winter) and left to air some more
before the bed is again made, with a freshly laundered mattress
cover in addition to fresh linens and bedspread. While
that mattress is getting its much deserved rest, furniture is
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