147 pages pdf - ICT Digital Literacy

The Name Of The Game: Integrating & Rolling Out Learning Solutions
#500: Pilot, Don't Auto-Pilot
Never roll a new initiative without a pilot program - problems arise from the most unexpected
places. Implementation requires a cross-functional team including Human Resources
Development and IT among others.
Jean Lowry
Energen Corporation
#501: Once Again, IT Is Key
When implementing an LMS, make sure you have the full support of your IT department.
Nicky Dunn
ntl Group Limited
#502: "Not Now" May Be Better Than "Right Away"
When we began looking at an LMS, we did a lot of things right. But one area that was never carried through is
now coming back to haunt us. We were working with an external consultant on the adoption and
implementation process for the LMS. We were very aware that often it is not the technology that is a problem,
but the people using the technology. We were part way through that process (we had interviews with key
training groups and key users of the system) and were moving to survey across the company at all levels to
determine readiness for the LMS when our senior HR leadership changed. Then, almost everything was put
on hold or eliminated including our survey and the resulting implementattion action planning. We're now 8
months into the implementation and some of our biggest issues are with the people, particularly the training
groups. The readiness of our culture, again including Training, for the LMS is less than what was really
needed. There is now no plan to deal with the people issues except in a fire-fighting mode. Lessons learned:
include the people part in your planning and implementation and be prepared to say "not now" if that is what it
takes to get the attention and support of senior management.
Anonymous
#503: Don't Go At It Without IT
Do not implement any e-Learning without IT support. Even if you can do it yourself, having IT
aligned with you lends credence and can make everything run more smoothly.
Anonymous
#504: Hurried Fixes Usually (Always?) Blow Up
Send out a memo, put up a banner, tell people how to work around the problem … and then get
it right the next version instead of attempting to implement a last minute fix (in a hurry) now.
Tom Pears
701 e-Learning Tips by The MASIE Center www.masie.com 100