147 pages pdf - ICT Digital Literacy

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Hey, Who Moved My Administration & Support? #668: How Do I Love Thee, Let Me Count The Ways! Make IT your new best friend. Adam Horbett #669: Bulletin Boards & eCoaches - A Great Support Mix How do we get the most out of bulletin board usage as a learning tool? We use the bulletin boards in our virtual learning center to create a collaboration culture, and "extend" initial trainings into an ongoing learning experience. To ensure trainee participation on the bulletin boards, we make use of the boards an integral part of the trainees' study. Regardless of whether the LMS shows that they have "completed" a course or not, our trainers do not "pass" them until they have completed the requisite BB assignments. Trainees must post a question or respond to other trainee's questions. The key to effective "knowledge sharing" are eCoaches. Two of the eCoach functions are to check that the trainees have used the board (if not, they email a friendly reminder) and to post on the boards to respond to questions, reinforce best practices, and re-direct if trainee posts are misleading. A large proportion of the Instructor training is skills practice which is done in the classroom by a local trainer. The eCoaches can alert them if a trainee's posts indicate that they could use extra practice to improve certain skills, or if they see an incipient problem. You could therefore have a coach in Helsinki working in tandem with a trainer in Mexico City! Cynthia Gould Berlitz Languages, Inc. #670: Treat Students As Customers With increased competition from "for-profits" in the higher education space, it is imperative that traditional bricks and mortar institutions with e-Learning programs treat their students as customers. Focusing on the student as a customer means providing a superior education experience with quick and cordial customer service. It also means managing expectations so when the student earns a certificate or degree, the student is a happy graduate who helps grow your program by word-of-mouth. J. Kim McNutt Southern Methodist University #671: Be Careful What You Wish For … E-Learning is like that pony you wished for at Christmas time. Once you get it you then have to worry about the vet bill, hay, food water, barn, saddle etc, In other words, all the necessary support things you never thought about that will keep your pony healthy and alive. Bill Kurolvech DaimlerChrysler Corporation #672: Capitalize On Past Questions For Future Customers Devise a mechanism to capture questions from learners and incorporate them into FAQs. Linda Al Ansari Emirates #673: Buddy Up To Serve Learners Better When delivering synchronously and using an online chat/whiteboard feature, have another facilitator who is familiar with what is being instructed and the mode of delivery, be the one who dynamically responds to learner questions, etc. Dawn Mahoney Certegy 701 e-Learning Tips by The MASIE Center www.masie.com 132
Hey, Who Moved My Administration & Support? #674: Don't Take Anything For Granted Don’t assume familiarity with a PC, Internet and net-based collaboration tools on behalf of your learners. Or the learners' ability to troubleshoot PC for plug-in’s etc if the course requires these as it is likely to be limited. Rajesh Lele Bank of Baroda #675: Needed: A Service Level Agreement Process Make sure to have a standard procedure to submit changes and know the turnaround time to get the changes implemented. Kathy Lents HouseHold International, Inc. #676: Minimum Computer Requirements Never assume the learner has the necessary bandwidth and computer requirements to complete the training. ALWAYS send the minimum computer and technology requirements beforehand, so problems can be troubleshooted and taken care of prior to the start of the training. Linda Wathen AdWare System, Inc. #677: How About Numbering Conventions? Use course numbers to your advantage. They can be used to signify an order in which courses should be taken, whether a course is scored or pass/fail, the date a course was created, the author of a course and much more. And don't forget to be consistent too. Diane Weir IBM #678: OK To Re-enter & Re-take Allow the user to re-enter the completed course later for review. Allow learners to re-take tests to increase their score(s). Roger Steinhorst Fireman's Fund Insurance Companies #679: Orientation Still Has Its Place Design and deliver student and teacher induction sessions to ensure students and teachers to develop essential skills to use Learning Management Systems and to study in an online learning envrironment. Paulis Cheung TAFE NSW Sydney Institute #680: Don't Need It, Don't Take it When warranted, offer pre-tests as a way for learners to test out of a course or section. This will save money by reducing the time spent in training and will provide training only to those who need it. Janet Clarey Utica National Insurance Group 701 e-Learning Tips by The MASIE Center www.masie.com 133
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