147 pages pdf - ICT Digital Literacy

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Hey, Who Moved My Administration & Support? #629: Easy Does It Make it easy to log on and off, and easy to record credit. Provide polite reminders that completion of programs is "due" by a certain date. Karen Bullock Golden Valley Memorial Hospital #630: Follow The Steps A success in teaching our customers to use our platform has been (literally) our step-by-step approach. This process guides the user to the next step that is needed, once a step is completed. The user follows each step going from left to right which we believe is more intuitive than scrolling from top to bottom. Anonymous #631: Send/Review Ahead Of Time My company switched from one web conference solution to another one recently and most of the time we work directly from PowerPoint presentations that we've sent prior to our appointment or training. Having early access makes everyone more productive. Richard Thompson LexisNexis #632: Tracking Changes Wisdom Version control from day one will save a lot of time and money. Janet Lowe Sun Microsystems #633: It Is YOUR Data When using as ASP, don't depend on the vendor's LMS -- you own the data and are ultimately responsible for its retention. Jean Lowry Energen Corporation #634: Build In Weekly e-Learning Give staff an e-Learning training period per week (e.g. 30 minutes to 60 minutes) which they can program into their weekly tasks. When e-Learning/training, they can put up a sign "E-learning in Progress, Do not Disturb" and other staff will respect the period unless an emergency rises. Works well in open plan areas. Gary Pettigrove Australian Government #635: Support Your Staff As You Cross Over Find ways to minimize the teaching roles changes required between traditional face-to-face classroom to e-Learning. Develop certain online scenarios that help teachers apply their current teaching skills and experience in a new online learning environment. These may range from the "getting started" level (using emails with attached learning resources and instructions) to the highest (developing web-based learning resouces and using a Learning Management System). Paulis Cheung TAFE NSW Sydney Institute #636: Online Job Aids Provide a printable online tip sheet that is similar to a "take-away" in an Instructor Led class. Maxine Sheinin MaxESP, Inc. 701 e-Learning Tips by The MASIE Center www.masie.com 126
Hey, Who Moved My Administration & Support? #637: Week by Week Views Include a printer-friendly course schedule showing topics and activities week by week, including any set tasks. Paul Left Verso NZ Ltd. #638: Need and Relevance Drive Customer Usage Try to establish a "need" so the user is encouraged to absorb and understand the material rather than just remember it. And don't expect users to voluntarily sign up for online classes - even a 10 minute module will get pushed to the bottom of the pile if it has no relevance to that person at the time. Martin Cannard Symantec Corporation #639: Support Pillars Hold Up The Structure Provide ongoing support - either from a mentor, tutor, manager or someone else. There is a strong need for an online learner to feel connected, not isolated. Abi O'Neill Melbourne Business School #640: Keep That Support Did you know that e-Learning doesn't necessarily save work labor? You still need qualified workers to be in the class, to help the students, and supervise them. Shuka Shavit #641: Auto Response Rules "In A Box" Consider using a sequential autoresponder to create follow up emails. We use them to reinforce key principles of our content, remind our participants about certain tasks or habits, and to deepen the understanding by highlighting different aspects of our content. What are our internal rules? 1. Since everybody is in a kind of rush, keep your emails short and precise. 2. If you have more to say, use a link to a webpage to present longer content. 3. Send out messages with a positive attitude. 4. Keep the rhythms reasonable. One email per week in most cases is enough. 5. Give an unexpected freebie (eBook, free course etc.) at the second or third email. 6. Allow participants to get the next tip now, if they wish. 7. Always allow one to unsubscribe, of course. 8. Ask for feedback when the series is over. Martin Weiss e:works #642: Connected, Not Lonely In blended courses, students should get some kind of a message from tutors every day. Otherwise, he/she will feel alone. Marek Kotowski #643: Let The Social "Safety Net" Work For You We must not forget the social dimensions of learning. Build it in all your processes and customer contact opportunities. Dieter Stößel #644: We're All Different Remember that some people may need help adapting to "‘getting to know people" via a solely written medium. Frankie Forsyth Australian Flexible Learning Community 701 e-Learning Tips by The MASIE Center www.masie.com 127
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