147 pages pdf - ICT Digital Literacy

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The Name Of The Game: Integrating & Rolling Out Learning Solutions #487: Take IT To Lunch Ensure the cooperation of IT management by embracing them early on in your development process. With IT cooperation behind you, deployment will be easier and non-confrontational. Rick Zanotti RELATE Corporation #488: There Is Only One First Time It is critical to do everything you can to ensure that someone's first experience of e-Learning is a good one. It is far far harder to convince someone to give it a second try if they were put off the first time! So - when implementing, incorporate not only all the obvious essentials of good design, good marketing, relevant content, etc. but also remember the personal, even 1-to-1help, if necessary, to ensure that the "newbie" is happy with what they are being asked to do. Alison Goldup #489: The "Short List" Of Players When Communicating The Roll Out In movement to implement an e-Learning strategy (especially from a traditional training approach), ensure that communications are loud and frequent to all who will be impacted (dare I say a systems approach to the roll-out). For example: To Managers (How can I support employees in e-Learning efforts?), to Employees/Learners (How do I become an e-Learner?), to Customer Relations and Marketing (How do I advise, sell, advocate, and support e-Learning?), and to the Supply Chain (How does registration differ?, How will learners access e-Learning?, etc.). Angela van Barneveld Canada Revenue Agency #490: Show And Tell As You Roll Out Remember to provide information on how to use e-Learning. The first lesson for a large training roll-out might need to frame the e-Learning concept and the tools learners will need to use during the upcoming months. Tom Swider #491: Eliminate Rework With Pilot Teams When rolling out e-Learning on a local or global scale, start with a pilot team of students, training professionals and IT professionals across the globe. From my experience of implementing e-Learning on a small and large scale within an organization, it is critical to understand the culture, attitude and understanding of the student and the training professional, as well as the capability of your IT environment. You would think this is a no-brainer, yet many teams are tasked with rolling out e-Learning with a narrow understanding of the larger environment to only find themselves caught up in a bunch of rework and "muda" (waste). The well designed pilot team is the way to go during implementations and upgrades. Tristan L. Evans GlaxoSmithKline #492: Get The Timing Right For e-Learning E-Learning has a short shelf life so it is critical to time the event so it is used or reinforced as soon after the training session as possible. Don't train more than a few weeks prior to receiving that new application -- ideally the training would occur while the application is being implemented. Providing training too early is as damaging as waiting too long after implementation. Consider e-Learning products that provide an extended time (six months to one year) after the event for students to refresh the newly acquired skill. This turns the initial e-Learning experience immediately into Performance Support without a lot of effort and additional cost. Oren Guidry #493: Cover The Basics First Insist that managers address computer literacy issues and accessibility before implementing e-Learning. Anonymous 701 e-Learning Tips by The MASIE Center www.masie.com 98
The Name Of The Game: Integrating & Rolling Out Learning Solutions #494: Pre-Launch Countdown The successful launch of a Blended Learning project takes a solid information phase/event prior to the start of the experience itself. The concept and process should be explained carefully especially if the target group is either unfamiliar with concious learning or motivation and/or discipline is considered to be doubtful. Any existing means of help, support and service should be communicated. Ralf Schlötel Educational Consulting GmbH #495: Education Before Implementation Educate your audience prior to exposing them to e-Learning. The e-Learning approach is likely to be very different from their past educational and training experiences. Michael Tucker Compuware Corporation #496: Reverse Psychology How NOT to implement an e-Learning program: 1. Don't get front line manager and supervisory support 2. Keep thinking that utilization is an inside job and thus don't ask your vendors for assistance with implementation plans 3. Don't focus on opportunities to align learning and performance tools with organizational and departmental mission and 4. Don't expect learners to do something with what they learned. Vince Penkala Eedo Knowledgeware #497: Tie To Something Important For Success The e-Learning implementation project should be in the charge of a team of leaders who are well committed and whose success is tied to their performance evaluation. Carlos Bravo E-Learning Solutions #498: No Big Bang Approach, Thanks Implementation of the technology is always more complicated than originally planned. Take your time to get it right with testing, pilots and a phased in strategy. Never plan to just "go live" all at once. Larry Cozzens #499: Pre-Launch Checklist, Anyone? When launching / delivering any e-Learning program, don't just "throw it over the wall" but "manage" the process by: 1. Sending our communication messages to the target population with clear information and instructions. 2. Setting deadlines/due dates for (1) course completion and/or (2) gate completions leading to final completion. 3. Monitor progress and send reminder messages of due dates and time remaining to accomplish task(s). (We have even made it a competition between one group and another to see who can get done first.) 4. Send out messages to the Managers of the people targeted to take the training informing them and asking for their support to provide time away from work for the employees to take the eCourse. 5. Make banners and signs available to employees to post by their offices informing people: "Please do not disturb. I am e-Learning! I'll be available at (fill in the blank)." 6. For major initiatives with large target audiences or new functionality, inform the Help Desk so they are ready to "field" problems and questions. 7. Summary: Communicate, communicate, communicate. Follow up, follow up, follow up. Jo Ann Killinger Alcatel University, North America 701 e-Learning Tips by The MASIE Center www.masie.com 99
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