147 pages pdf - ICT Digital Literacy

Content, Content (Not To Mention Content) … How To Best Design & Deliver It
#157: Keep Them Active
Always think of the learner having thousands of things to do
that are more enjoyable and definitely more urgent than your
training program. As soon as your learning offering puts
them in a passive reading/listening/watching mode, you'll
lose them. So most of your storyboarding efforts will have to
deal with designing learning environments that make people
do something (reasonable). It is less a question of a
fashionable multi-media show, than it is to think of real
interactivity and authentic tasks.
Philipp Starkloff
b-educated! GmbH
#158: Build Only What Is Needed
Many times, a virtual or online Q&A session
hosted by a very knowledgeable facilitator is a
better fit for a given situation than a complete
course. Don't build them a Rolls-Royce if a
Honda Civic is really what they need to boost
their productivity or to bring them confidence.
Much money and time can be saved this way.
Total flexibility in the delivery is key.
Matthew Mcclellan
Wachovia Corporation
#159: Help Out The Help Desk
A good place to start when deciding what content to provide
in an e-Learning format is to identify the Top 10 questions
that are received by the Help Desk. These questions (such
as "How do I change the toner cartridge in my printer?" and "How do I print to a different printer?") can often be
addressed by short and effective e-Learning modules. The Help Desk staff and senior management love this
because it reduces calls to the Help Desk and employees love it because their queries are answered quickly. It's a
great way to introduce e-Learning into a firm.
Jo Pearson
#160: Be Lean and Mean To Engage
Learner engagement drives success, whether asynchronous or synchronous. The more the learner responds
to questions on the screen, engages in chats with instructors or better yet with other students, the greater the
chance of success. No more than 4-5 brief, content lean pages should go by without an activity of some kind.
Sally Heinz
St. Paul Travelers
#161: Improving Usability
Using scroll bars is difficult for students with low level PC skills. Try to keep all data to one
"page" and advance to a new frame instead of having the user move the image/text.
Lynne Bamber
TransAlta Corporation
701 e-Learning Tips by The MASIE Center www.masie.com 35