147 pages pdf - ICT Digital Literacy

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Strategic Planning vs. Leading Willy Nilly #77: IT Will Make or Break You Involve IT as soon as it is determined the training/learning will occur online. They are critical stakeholders for all online learning activities. Robert T. Guardi CNA Insurance #78: I Exist, Therefore I Can Be Converted - NO! Just because a course exists does not mean that the content is in shape for e-Learning conversion - even if the customer says so. No matter what, the content will need great elaboration, if not total re-working, for the interactive format. Understand that as managers you need to allow time and budget for this. Deborah E. Blank, Ph.D. SI International #79: Effectiveness, Anyone? At the beginning of a project, push hard for the development of a project effectiveness strategy. Jim Lombardo Quilogy, Inc. #80: Business Talk Is In, Training Speak Is Out If you are seeking funding from the business rather than from a training budget, ensure that you speak "business language" rather than training jargon. For example, when considering ROI on a project think about what your sponsor is going to want to see as results rather than what the training department may need. Sarah Lindsell PricewaterhouseCoopers LLP #81: Rock Solid Learning If you do not have expert level technical staff in your department, partner with an IT group in your organization and ensure availability through budget transfer if necessary. Without a solid "e", there is no e-Learning. Eli Munzer Verizon #82: Getting It Right The First Time "Swift trust" is a term than implies the quick formation of bonds of mutual acceptance, trust and respect in certain social situations. In Emergency Response situations, for example, emergency personnel immediately afford each other complete trust, assuming everyone knows what they are doing. In other cases, trust must be earned. Preliminary research in e-Learning indicates that the formation of "swift trust" bonds between providers and recipients is critical. If you have a bad beginning, things don’t work, preparation is weak, participants don’t know what is expected of them, etc. -- it is very hard to dig out of the hole even if subsequent events go very smoothly. If you have an excellent first experience, swift trust is afforded and it is much easier to keep the learners with you, tolerantly weathering the occasional glitch. Moral of the story? Don't underestimate the importance of planning, testing and sound organizational structures for all e-Learning events, with particular emphasis on forming "swift trust" in the initial events. (Note: Based on research by Starr-Roxanne Hiltz at the New Jersey Institute of Technology.) Susan Bray Rensselaer Polytechnic Institute and New Vistas #83: You Can't Teach What Isn't Teachable Before developing e-Learning to teach a system or process, make sure the system/process is as intuitive, self-explanatory, and usable as it can be. Better to assist with usability testing and streamlining the system/process first than to develop the world's "best" e-Learning to teach an unnecessarily confusing system. A truly usable system will require much less training, documentation, and user time to learn. Claudia Towne Wisconsin Dept. of Transportation 701 e-Learning Tips by The MASIE Center www.masie.com 18
Strategic Planning vs. Leading Willy Nilly #84: Form Partnerships Training cannot be developed or delivered in a vacuum. Making sure all the stakeholders in your e-Learning rollout stay informed is crucial. I see too often that IT is excluded from formative meetings where their input could have been crucial for eliminating roadblocks. Additionally, managers and supervisors need to remain aware of new initiatives affecting the employees that report to them. If everyone is on the same page and clearly understands what is expected of them, you've paved the way for a successful implementation. Duncan Welder RISC, Inc. #85: Risk (Assess) Your Project It's worthwhile to spend some time doing a risk assessment and stakeholder assessment as part of the up-front planning for an e-Learning project. Ask "What are the risks and opportunities?" and "What can I do to prevent or minimize the impact of risks materializing and to maximize the benefits of opportunities that may present themselves?" Also ask "Who will have an influence over the success of the process and the end product?" and think about how to best communicate with these people to maximize their support and buy-in. Kerron Lamb Public Works & Gov't Services Canada #86: Train Faculty Before They Train Students Conduct "hybrid or blended" faculty workshops on e-Learning so that they get to experience e-Learning first hand. We've implemented a two track blended "eWorkshop" program in which faculty attend a 2-hour face-to-face hands-on training session to learn the technical skills associated with using our Course Management System. This face-to-face session is then followed by an online "eWorkshop" that spans a 2-week period during which we discuss the pedagogical and instructional design issues that relate to teaching and learning in online courses. Faculty have found the experience very beneficial and have even asked us to expand the online portion. Josh Baron Marist College #87: Capacity Planning Lets You Sleep At Night We recently launched a Code of Conduct course which was mandatory for our entire company of about 6,000 people to take within a two week period. We've never had these problems in the past, but we had three server meltdowns in two weeks, which caused sleepless nights for the e-Learning manager and many frustrated users. Some vendors provide very good scalability information, others make you rely on your own internal processes. My tip for the day is to make sure you have a proven capacity planning methodology in place in order to sleep well at night when your courses are rolled out! Ken Steinman The Regence Group #88: Can't Do It Without You Senior management has to understand the staffing requirements for an e-Learning development team. Tricia Franke Fidelity Investments #89: Never Underestimate … the cultural impact and the required changes that e-Learning brings. Or the impact that successful e- Learning has on displacing other training providers and the possible impact on the internal friendships. Dave Sanderson General Mills 701 e-Learning Tips by The MASIE Center www.masie.com 19
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