147 pages pdf - ICT Digital Literacy

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Hey, Who Moved My Administration & Support? #653: Need To Learn? Step Right This Way Please Make sure that companies create e-Learning rooms within their spaces. Don't let people learn behind their own PC at their own workplace. An e-Learning room enhances motivation and concentration for better results. Bert Jorritsma Test Select #654: From Interruptions to Understanding To combat the interruptions that occur when a student is taking an e-event at their desk ("I know you're online, but I just had a quick question"..."If you are just listening to the presenter, can you help me with this a second"... etc.) we have printed out a page that announces that the student is in training - Do Not Disturb - and hand it out with yellow plastic tape (like a crime scene) to be posted over office/cubicle "entrance". This really stops people in their tracks, and makes them feel really guilty if they interrupt the student. Marsha Melkonian Internal Revenue Service #655: Help Busters If e-Training is created in-house, include a customer response email, phone number, and/or online help to use when introducing new programs. If the e-Training is created outside, include some way for students to get additional help. For example: toll-free help line, email technical support, listing of training resources, and/or online tips. In either case, they need to know who to call. Joy Frederick American Electric Power #656: Human Interaction Wanted If you can provide a tutor or some other method of providing live (or near-live) assessment and feedback, great! Andy J. W. Affleck Development InfoStructure #657: Do You IM? Instant messaging is critical to the success of any trainer-supported e-Learning program. Although you may experience some problems (corporate restrictions, non-approved browser plug-ins required, succeptibility to pop-ups etc.), the benefits are worth exploring. Marty R. Milette #658: "Hand Hold" Support By Walking Around Build in "customer care" initiatives. Your learners are your customers, so build in activities before and after the training so that they will feel supported. One thing I have done that was very well received was to provide desk or office visits to all of the participants to help them with their initial log on to e-Learning and make sure that there were no technical glitches. A bit of hand-holding is necessary in this case, especially if you encounter learners who are technophobes. Lela Rotondo Empire Blue Cross Blue Shield #659: Tutoring Is Tutoring Is Tutoring Don't expect tutoring of online courses to be less demanding or time-consuming than teaching face to face. Julia Duggleby The Sheffield College #660: Production Support: Hands-On Follows Online A blended approach is critical to the success of e-Learning in a production environment. Associates need a Subject Matter Expert to do hands-on follow up to online training material. Tricia Franke Fidelity Investments 701 e-Learning Tips by The MASIE Center www.masie.com 130
Hey, Who Moved My Administration & Support? #661: Easy On The Eyes People don't like to read on a screen, so send paper if there is a lot of complex information. Angel Sancho Centro de Estudios Garrigues #662: Be Ecological & Get Organized With e-Notebooks Many courses require students to complete assignments and submit them as individual printouts or in 3-ring notebook binders. The electronic notebook method may be used in lieu of printing assignments. How does it work? The notebook is a group of subfolders and files inside a parent folder that is named with the class section # and the student's name. Students submit folders weekly to the instructor. Be sure to discuss the process with your IT staff first as network privileges will need to be granted to students. Maryann Watson Orange Coast College #663: Are You Covered For "Overhead"? Interactivity and collaboration are powerful tools that enable e-Learning to provide some of the same mentoring and peer-to-peer knowledge exchange that typically occur in a "live," face-toface environment. Interactivity and collaboration work best when moderators employ strategies and tactics to get learners engaged, and to keep them engaged. Enabling technologies also evolve, and learners' platforms may need updating. Someone needs to keep on top of this. In short, there is an "overhead," or burden, that comes with deployment of e-Learning, and successful e-Learning enterprises allocate personnel and budget to cover that overhead. Larry Franks VERTEX Solutions, Inc #664: Let Your Home Page Self-Help Learners Take the time to carefully draft the instructions you put on the home page of your e-Learning site. This is the chance to tell users how to use the site, but also WHY it has been implemented, and WHO can help them in case of problems. Jocelyn Phelps Groupe Société Générale #665: Can We Set Up A Time To Talk At Your Convenience? Just making an offer of personal telephone coaching to support an online learning program heightens interest and willingness to "try it out" tremendously. Lee Maclean Converge Consulting Group #666: Additional Contact Can Increase Usage Rates Don't hesitate to "tickle" people who should be using an e-Learning module and who are not (you can tickle with email or by phone). Sometimes there are strange reasons why they don't log on: no one told them they should, the system was down the day the link was sent, their name was misspelled by the administrator and they can't log in. Jocelyn Phelps Groupe Société Générale #667: Support Your Support People E-Learning without an adequate support system of tutors, coaches, and facilitators often leads to low completion rates. John Douglas Teknita AS 701 e-Learning Tips by The MASIE Center www.masie.com 131
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