147 pages pdf - ICT Digital Literacy

Hey, Who Moved My Administration & Support?
Chapter 13: Hey, Who Moved My Administration and
Support?
Just like the supporting walls hold up the roof to your house, your administrative and business
processes and your support personnel can make or break your e-Learning program.
#618: Create A Learning Get-a-Way
I recommend helping people schedule e-Learning into their day by creating an eLab. Our room
has 14 PCs where people can access our e-Learning campus via the Internet. It gives people
the opportunity to take their headphones, go into the lab, and take training for 10 minutes, 30
minutes or even 2 hours. It's one way for people to actually schedule the time into their
calendars as if they were going to ILT training.
Anonymous
#619: Hmnnn, How About Courses Updates?
Should students who have completed the original course be able or required to take the
updated course? Will the original course still appear in your course catalog? What will be the
naming convention for the updated courses? Will there be some information that designates the
course as having updated material? Think about the workflow of your courseware and if the
updated course is a prerequisite to another or part of a larger curriculum. How will the updates
affect these larger structures? How does your LMS handle course updates? Can an original
version and an updated version be used simultaneously?
Diane Weir
IBM
#620: Aid Support By Keeping A Change Log
Keep an issues log of all changes within LMS on a shared drive for all to access/view/update for
an audit trail. Develop and share a flow chart of the e-Learning process within your organization.
Centralize training requests/projects into one file including target audience, roll out, expected
completion date etc. as this allows for the impact on the network and resource allocations.
Cynthia Eisel
FedEx
#621: What Works In One Case, May Not Work In Another
You can create it, but will they come? We created an e-Learning "cubicle" where any employee in our
headquarters operation could visit to take e-Learning courses. They can also access e-Learning sites from
their own desktop but we thought they may want a "quiet" place to take e-Learning. The cubicle is well
stocked with information and an upgraded computer, etc. We advertised through a broadcast to all
employees. Very little interest was shown. I'm not sure what the lesson is here, but thought I'd share it in
case someone else is thinking of the same thing.
Dorothy Mackay
Veterans Benefits Administration
#622: Save The Trees
Allow for a link to printable support materials (including the course summary, outline, FAQ's and
quick start) to prevent having to print out the entire course for later reference.
Roger Steinhorst
Fireman's Fund Insurance Companies
701 e-Learning Tips by The MASIE Center www.masie.com 124