147 pages pdf - ICT Digital Literacy

Measure for Measure: Doing The “ROI” Thing
#694: Show Me The Money
If you want to demonstrate that your e-Learning was money well spent, then pre and post test.
Wayne Soutter
SkillWise
#695: Think In Skills (Not Training) Metrics
Find the person (or persons) responsible for e-Learning within your organisation and ask them if
they believe they’re responsible for training or skills. Their answer will tell you a lot. If they
believe they are responsible for training, their key metrics will be the number of training events
they have organised, the number of attendees, the analysis of the critique sheets, and the
average occupancy in the learning centre. But if they believe they’re responsible for skills, the
key metrics they’ll talk about are the competency frameworks they’ve implemented, their
assessment and testing processes, the size and impact of the skills gaps they’ve identified, the
competency centres they’ve worked with, and the public value of the incremental skills that
they’ve developed in employees over the last 12 months. Now, which conversation would you
prefer to have? I’ll bet it’s the latter!
Colin Steed
UK Institute of IT Training
#696: Measure The Gap
Start with knowing the gap between the reality in your company and where you want to go. This can be a
performance gap, a knowledge gap, etc. You can then use the gap(s) to understand if the e-Learning project
was successful or not.
Rodrigo Fernandez
IN2
#697: If It Gets Measured, It Gets Done
Our program is designed with planned, prioritized groups of learners and a specific end date.
Sanctions are imposed on those who do not complete the program in the time allotted unless it
is with good reason. Sound harsh? We have found that people still have a problem with the
perception of e-Learning not really mattering. They tend to regard it as second best and appear
unable to manage the time to complete learning. However, if the learning is part of a program
supported by their managers (and where these are judged and evaluated on the outcomes),
students will complete it as required. Left to their own devices it is put off ad infinitum!
Mary Vaughan
West Mercia Constabulary
#698: If Important, It Should Be Core
Build e-Learning into the Performance Management process if you want to increase the usage of e-Learning.
Peter LeCornu
#699: Alter Measures As Learning Evolves
Don't put all your evaluation time into completion rates. At a corporate level, proven knowledge
and skills transfer is more relevant. And as just-in-time learning becomes more attractive to
organizations, we must alter our evaluation methods to provide for just-in-time evaluation.
Paul Allman
The Edgeworks
701 e-Learning Tips by The MASIE Center www.masie.com 137