147 pages pdf - ICT Digital Literacy

Hey, Who Moved My Administration & Support?
#650: Beef Up Your Chat
Often I find that chat, while popular, doesn't
provide much time for "'rich content." Participants
are basically typing one liners - brief and
sometimes succinct, but often of dubious merit to
the learning objectives. The chat can be greatly
enhanced when the overall instructional design
provides rich content that the participants can
review, annotate, comment or challenge. A word
processing program is terrific for delivery of the
material. During the chat, participants can copy
and paste either portions of the original content or
their additions. This then provides all participants
with the opportunity to see the rich content
internally in the chat.
Thomas Campbell
Thomas Campbell & Co., Inc.
#651: A Life (Live Mail) Support Saver
-- & Practical Too!
We recently launched a large learning curriculum for a
group within our organization and learners were
slotted into 3 tracks.
As learners complete the requirements of Tracks
1 and 2, they were required to progress and complete
Track 3. Needless to say, we have learners at all
stages of the curriculum and have to deal with a lot of
questions. Our project team set up a special mailbox
on our email system to launch communications and so learners could send questions to it when they need
help. The global mailbox has been a life saver! It centralizes all the incoming problems and issues that
learners are experiencing. The project team members can take turns handling the mailbox and responding to
issues. We set up distribution groups but can also communicate to all tracks at the same time or to each
individual track or to a group of learners as needed. It's the same concept as live help, but in the form of an
email box for incoming and outgoing communications. For IT type needs, live help is still available and
encouraged. This mailbox has also helped us separate some of the workflow and procedural type questions
that the project team should be handling to begin with.
Carol Ann Malcik
CNA Insurance
#652: One Stop Print Support
Based on past customer feedback about no hard copy material being available, a current solution we've
implemented is a Learning Tools icon within each course that is accessible from every frame. One of the
items provided via the Learning Tools is a content summary of the module in PDF format (including
graphics and glossary). Students can print sections or the entire summary for a reference both during and
after the course. For externally developed courses, some vendors do offer outlines or summaries. For
those that don't, we either purchased participant guides for the vendor's ILT version of the course (that we
loan out upon request), or we developed our own PDF file summaries that are accessible from our LMS.
John P.Keefe
Fireman's Fund
701 e-Learning Tips by The MASIE Center www.masie.com 129