the municipal secretary desktop reference manual - Southwestern ...

NOTES
STEPS TO BEGIN A BASIC RISK MANAGEMENT PROGRAM*
1. Review/analyze your existing insurances.
a. Know deductibles.
b. Know exclusions.
c. Know policy limits.
2. Compile five-year claims history.
a. Identify recurring accidents/claims.
b. Develop plan to prevent recurring claims.
3. Request workers compensation carrier to advise on safety programs.
a. Schedule safety training during work hours.
b. Document training in employee personnel file.
4. Inventory property and equipment.
a. Physical inventory by employee.
b. Use video camera.
c. Consider senior citizen to perform work.
5. Establish a complaint response system.
a. Assign responsibility to one employee to handle and dispose of complaints.
b. Document all complaints and their disposition.
*From Pennsylvania Department of Community and Economic Development, Insurance Primer
for Municipal Officials.
XIV-25