beyond pt 0 23/1
beyond pt 0 23/1
beyond pt 0 23/1
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Part 2 – Case studies<br />
Section One<br />
Introduction ....................................................................................87<br />
1.1 Approach ..................................................................................... 87<br />
1.2 Identifying sectors ........................................................................ 87<br />
Section Two<br />
Banking and finance .........................................................................91<br />
2.1 Nature of the sector and the context .............................................. 91<br />
2.2 Role for e-commerce ..................................................................... 91<br />
2.3 Cost savings ................................................................................. 94<br />
2.4 New costs and intermediaries ......................................................... 95<br />
2.5 Changing business modes .............................................................. 96<br />
2.6 International dimensions............................................................... 99<br />
Section Three<br />
Information Technology (IT) industries and e-commerce ...................... 101<br />
3.1 The IT industries ......................................................................... 101<br />
3.2 Use of e-commerce by the IT industries .......................................... 102<br />
3.3 Potential benefits ........................................................................ 103<br />
3.4 New costs ................................................................................... 105<br />
3.5 Industry structure/ new business models ........................................ 105<br />
3.6 Jobs and skills ............................................................................ 106<br />
3.7 International dimensions.............................................................. 106<br />
Section Four<br />
Communications services ................................................................. 109<br />
4.1 Descri<strong>pt</strong>ion of the sector .............................................................. 109<br />
4.2 E-commerce and communications .................................................. 109<br />
4.3 Cost savings ................................................................................ 110<br />
4.4 New costs ................................................................................... 111<br />
4.5 New business models .................................................................... 111<br />
4.6 External dimensions .................................................................... 113<br />
Section Five<br />
Business services ............................................................................ 115<br />
5.1 Descri<strong>pt</strong>ion of the sector .............................................................. 115<br />
5.2 Cost savings ................................................................................ 115<br />
5.3 New costs ................................................................................... 116<br />
5.4 New business models .................................................................... 117<br />
5.5 External dimensions .................................................................... 118<br />
Section Six<br />
Health ........................................................................................... 121<br />
6.1 Descri<strong>pt</strong>ion of the sector .............................................................. 121<br />
6.2 Service delivery channels and the Health Value Network .................. 121<br />
6.3 Cost savings as a result of electronic transactions ............................ 126<br />
6.4 New costs ................................................................................... 128<br />
6.5 New business models .................................................................... 129<br />
Section Seven<br />
Media and entertainment ................................................................. 133<br />
7.1 Background of the sector .............................................................. 133<br />
7.2 Newspapers and magazines ........................................................... 134<br />
7.3 Television ................................................................................... 137<br />
7.4 Radio and recorded music ............................................................. 139<br />
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