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Part 2 – Case studies<br />

Section One<br />

Introduction ....................................................................................87<br />

1.1 Approach ..................................................................................... 87<br />

1.2 Identifying sectors ........................................................................ 87<br />

Section Two<br />

Banking and finance .........................................................................91<br />

2.1 Nature of the sector and the context .............................................. 91<br />

2.2 Role for e-commerce ..................................................................... 91<br />

2.3 Cost savings ................................................................................. 94<br />

2.4 New costs and intermediaries ......................................................... 95<br />

2.5 Changing business modes .............................................................. 96<br />

2.6 International dimensions............................................................... 99<br />

Section Three<br />

Information Technology (IT) industries and e-commerce ...................... 101<br />

3.1 The IT industries ......................................................................... 101<br />

3.2 Use of e-commerce by the IT industries .......................................... 102<br />

3.3 Potential benefits ........................................................................ 103<br />

3.4 New costs ................................................................................... 105<br />

3.5 Industry structure/ new business models ........................................ 105<br />

3.6 Jobs and skills ............................................................................ 106<br />

3.7 International dimensions.............................................................. 106<br />

Section Four<br />

Communications services ................................................................. 109<br />

4.1 Descri<strong>pt</strong>ion of the sector .............................................................. 109<br />

4.2 E-commerce and communications .................................................. 109<br />

4.3 Cost savings ................................................................................ 110<br />

4.4 New costs ................................................................................... 111<br />

4.5 New business models .................................................................... 111<br />

4.6 External dimensions .................................................................... 113<br />

Section Five<br />

Business services ............................................................................ 115<br />

5.1 Descri<strong>pt</strong>ion of the sector .............................................................. 115<br />

5.2 Cost savings ................................................................................ 115<br />

5.3 New costs ................................................................................... 116<br />

5.4 New business models .................................................................... 117<br />

5.5 External dimensions .................................................................... 118<br />

Section Six<br />

Health ........................................................................................... 121<br />

6.1 Descri<strong>pt</strong>ion of the sector .............................................................. 121<br />

6.2 Service delivery channels and the Health Value Network .................. 121<br />

6.3 Cost savings as a result of electronic transactions ............................ 126<br />

6.4 New costs ................................................................................... 128<br />

6.5 New business models .................................................................... 129<br />

Section Seven<br />

Media and entertainment ................................................................. 133<br />

7.1 Background of the sector .............................................................. 133<br />

7.2 Newspapers and magazines ........................................................... 134<br />

7.3 Television ................................................................................... 137<br />

7.4 Radio and recorded music ............................................................. 139<br />

vii

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