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Brand Relevance: Making Competitors Irrelevant - always yours

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UNDERSTANDING BRAND RELEVANCE 59<br />

thus did not create the same emotions in the social setting as<br />

Heineken.<br />

Such associations as the area or country of origin also affect<br />

the frame of a set of options. In one study, one set of diners was<br />

given glasses of wine from a new North Dakota winery named<br />

Noah Winery. 14 Another set had the identical experience, but<br />

the same wine was purported to be from California rather than<br />

North Dakota. The former group not only enjoyed their wine<br />

more but believed their food tasted better, ate 11 percent more<br />

of it, and spent 15 percent more time at the table — perhaps<br />

because the enjoyment of the wine made them want to prolong<br />

the eating experience. None believe the wine label infl uenced<br />

them in any way.<br />

The Scope of the Offering — Adding Options<br />

One competitive strategy is to reduce the number of competitors<br />

by defi ning the category or subcategory to minimize the number<br />

of relevant options. However, there are contexts in which<br />

expanding the number of options can actually by helpful. That<br />

is the case with the inferior alternative effect and the compromise<br />

effect.<br />

The appeal of a brand can be enhanced if an inferior alternative<br />

is included in the consideration set. Williams-Sonoma,<br />

the upscale kitchen appliance store for people into cooking,<br />

offered a home bread bakery priced at $ 275. When they added<br />

a larger unit priced at 50 percent higher, it did not sell signifi -<br />

cantly, but sales of the original item nearly doubled. The original<br />

bakery seemed more reasonably priced when there was a<br />

high - priced alternative that was inferior because of its size. This<br />

phenomenon has been replicated in many experimental contexts.<br />

For example, in a classic study, Simonson and Tversky<br />

gave one experimental group a choice between $ 6 and an elegant<br />

Cross pen and found that 36 percent chose the Cross pen. 15<br />

In another experimental group, when a second, less - appealing

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