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Brand Relevance: Making Competitors Irrelevant - always yours

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170 BRAND RELEVANCE<br />

Figure 6.2 Finding New Concepts<br />

Category<br />

and<br />

Subcategory<br />

Definition<br />

Customer<br />

Articulated<br />

Unmet Needs<br />

Ethnographic<br />

Research<br />

Firm’s Assets<br />

and<br />

Competencies<br />

Observation<br />

Technology<br />

Unintended<br />

Applications<br />

New Concept<br />

Identification<br />

Competitor<br />

Offerings<br />

Customer<br />

Partnering<br />

Role<br />

Models<br />

Non-<br />

Customers<br />

Open<br />

Innovation<br />

Global<br />

Reverse<br />

Innovation<br />

Market<br />

Trends<br />

look to market trends, competitors, role models, technology, and<br />

leveraging existing assets and competencies.<br />

Customer - Articulated Unmet Needs<br />

Some unmet needs are visible to customers of an offering, who<br />

often are capable of articulating them if given an opportunity to

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