Brand Relevance: Making Competitors Irrelevant - always yours

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INDEX 379 Rakuten, 70–71 Ralph Lauren design, 243 Ratneshwar, S., 53 Raymond Corporation, 247 Raynor, M. E., 41, 249 Razeghi, A., 187 Reidhead, P., 139 <strong>Relevance</strong>: avoiding the loss of, 301–302; disinvestment/exit from a business, 309–310; and energy, 15; gaining parity, 306–308; maintaining, 297–325; measuring, 64–67; repositioning the brand, 306; and Walmart, 298–301 <strong>Relevance</strong> fuzziness, 25, 29–30 Repositioning the brand, 306 Rineri, S., 328 Ritz-Carleton, 248, 285 Rivlin, G., 198 Robert Mondovi wine, 286 Rodgers, W., 297 Role models, looking to, 186–187 Ronald McDonald House, 258, 315, 319 Rosch, E., 52 Rosica, C., 285 Ross, A. S., 301 Ross (clothing retailer), 249–250 Rosy picture bias, 207–208 Roth, E. A., 249 Roux, C., 75 Royal Crown Cola, 32 Rumelt, R., 34–35 S Safeway, 175; O Organics and Eating Right brands, 294 Sales-force-automation (SFA) software, 228 Salesforce.com, 227–234, 236, 282; and cloud computing, 228, 233; new-generation offerings, 251; social programs, 232–233, 259; software as a service (SaaS), 227–228 Sam Adams, 286 Samsung: Luxia TV, 251, sponsorship of the Olympics, 316–317 Samuel Adams beer, 57–58 Sapporo, brand preference, 11 Sara Lee, 135; EarthGrains brands, 288 Sasuly, R., 197 Satisfi cing, 63 Saturn (General Motors), 106–109, 108, 124, 256–257, 263, 286, 291, 341; closure of, 109; dealer experience, 107–109; design team, 107; distribution model, 107–108; government regulations, 124; no-haggle pricing, 107; regional dealer concept, 166; return on investment (ROI), 109 Scale economies, 31, 295 Scale effects, 19, 44 Scale of operation, 278–279 Scarsdale Diet, 142 Schlitz beer, 284–285 Schnaars, S. P., 206 Schramm, C., 37 Schroter, W., 198 Schwinn, 204 Scientifi c management, 10 Scott, L., 299 Screening step, in brand choice, 62–64, 67 Scully, J., 160 Sears, 244 Segway Human Transporter (HT), 197–200, 207, 213, 242, 260, 263, 264, 280, 291, 341; customer acceptance issues, 199; marketing issues, 199; overestimation of unmet need, 198–199; prospects of, 198; publicity, 198 Seibel Systems, 227, 228–231 Selective opportunism, 334, 338–339, 352 Senior brands, 315 SGI (Silicon Graphics), 7 Shared interests, 254–256 Sharp, 251–252; Aquos Quantron TVs, 252; Quadpixel, 252, 288 Sharpie, 293 Sherman, E., 158 Shimano, 180–181 Shocker, A. D., 53 Shoesite.com, 88 Shop-alongs, 175 Shouldice Hospital, 247–248 Siebel Systems, 244 Siebel, T., 230 Silo trap, breaking, 336–338 Simon, H., 63 Simonson, I., 59 Simply Better (Barwise/Meehan), 305 Singapore Airlines, 55, 250, 285 Sirius, 174 Six Sigma, 10 Skunk works, 349–350 Smart Car, 292 Smith, R. B., 100, 107, 109, 113 Snackwell’s brand, 134, 166, 236, 240 Snapple, 212 SoBe, 212, 355 Social media, and brand involvement, 292 Software fi rms, and combined component programs, 244 Sony, 66, 313; e-book Reader, 308; Playstation, 188 Sony Memory Stick Walkman, 159 Sony Music, 160 Sood, A., 37 Sourcing concepts, 169–192, 170; category or subcategory defi nitions, considering, 191–192; competitor analysis, 187–188; customerarticulated unmet needs, 170–172; customer partnering in concept generation, 178–180; ethnographic research, 172–176; global reverse innovation, 183–184; leveraging assets and competencies, 190–191; market trends, 181–183;
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“ What always amazes me about Dav
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Brand Relevance
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Copyright © 2011 by John Wiley & S
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Contents Preface xiii 1. Winning th
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CONTENTS xi Does the Offering Have
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Preface During the last ten years,
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PREFACE xv There are dozens of othe
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You do not merely want to be consid
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2 BRAND RELEVANCE whereas the other
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4 BRAND RELEVANCE and being the num
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6 BRAND RELEVANCE Figure 1.2 The As
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8 BRAND RELEVANCE new tools, a new
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10 BRAND RELEVANCE The fi rst and m
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12 BRAND RELEVANCE There are a host
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14 BRAND RELEVANCE Figure 1.3 Brand
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16 BRAND RELEVANCE differentiation,
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18 BRAND RELEVANCE the competitor
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20 BRAND RELEVANCE the one UPS has
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22 BRAND RELEVANCE to some other st
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24 BRAND RELEVANCE A major risk is
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26 BRAND RELEVANCE The New Brand Ch
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28 BRAND RELEVANCE In the case of a
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30 BRAND RELEVANCE the brand role m
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32 BRAND RELEVANCE innovation. Or t
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34 BRAND RELEVANCE into a sustainab
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36 BRAND RELEVANCE newness (defi ne
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38 BRAND RELEVANCE A highly differe
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40 BRAND RELEVANCE champions of the
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42 BRAND RELEVANCE These works and
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44 BRAND RELEVANCE and transformati
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2 UNDERSTANDING BRAND RELEVANCE Cat
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UNDERSTANDING BRAND RELEVANCE 49 ch
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UNDERSTANDING BRAND RELEVANCE 51 ex
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UNDERSTANDING BRAND RELEVANCE 53 Th
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UNDERSTANDING BRAND RELEVANCE 55 Cu
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UNDERSTANDING BRAND RELEVANCE 59 th
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UNDERSTANDING BRAND RELEVANCE 61 wa
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UNDERSTANDING BRAND RELEVANCE 65 su
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UNDERSTANDING BRAND RELEVANCE 67 th
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70 BRAND RELEVANCE Retailers have s
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72 BRAND RELEVANCE but functional.
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74 BRAND RELEVANCE statement agains
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76 BRAND RELEVANCE business grows b
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78 BRAND RELEVANCE advantages. So h
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80 BRAND RELEVANCE would affect the
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82 BRAND RELEVANCE and related cont
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84 BRAND RELEVANCE go that involve
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86 BRAND RELEVANCE The Subway Story
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88 BRAND RELEVANCE The totality of
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90 BRAND RELEVANCE There were fi ft
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92 BRAND RELEVANCE hang from the ce
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94 BRAND RELEVANCE elusive synergy
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4 MARKET DYNAMICS IN THE AUTOMOBILE
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MARKET DYNAMICS IN THE AUTOMOBILE I
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5 THE FOOD INDUSTRY ADAPTS It is us
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THE FOOD INDUSTRY ADAPTS 129 We sta
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THE FOOD INDUSTRY ADAPTS 131 Crete
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THE FOOD INDUSTRY ADAPTS 133 how to
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THE FOOD INDUSTRY ADAPTS 135 McDona
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THE FOOD INDUSTRY ADAPTS 137 found
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THE FOOD INDUSTRY ADAPTS 139 the po
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THE FOOD INDUSTRY ADAPTS 141 vigoro
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THE FOOD INDUSTRY ADAPTS 143 less r
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THE FOOD INDUSTRY ADAPTS 145 Mills
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THE FOOD INDUSTRY ADAPTS 147 • In
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THE FOOD INDUSTRY ADAPTS 149 have a
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THE FOOD INDUSTRY ADAPTS 151 of lig
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THE FOOD INDUSTRY ADAPTS 153 extra
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THE FOOD INDUSTRY ADAPTS 155 • An
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158 BRAND RELEVANCE It was a produc
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160 BRAND RELEVANCE silos confused
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162 BRAND RELEVANCE challenge the K
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164 BRAND RELEVANCE With that backg
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166 BRAND RELEVANCE Sometimes there
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168 BRAND RELEVANCE base was undoub
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170 BRAND RELEVANCE Figure 6.2 Find
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172 BRAND RELEVANCE service is gene
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174 BRAND RELEVANCE examined in slo
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176 BRAND RELEVANCE of ethnographic
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178 BRAND RELEVANCE sleepy brand in
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180 BRAND RELEVANCE product or serv
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182 BRAND RELEVANCE that decision,
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184 BRAND RELEVANCE Tata Chemicals,
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186 BRAND RELEVANCE • Nice ’ n
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188 BRAND RELEVANCE competitor was
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190 BRAND RELEVANCE Timing is parti
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192 BRAND RELEVANCE if any of these
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194 BRAND RELEVANCE Figure 6.3 Prio
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7 EVALUATION A great company is mor
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EVALUATION 199 Segway disliked the
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EVALUATION 201 potential to be game
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EVALUATION 203 of the many market f
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EVALUATION 205 buy products. She al
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EVALUATION 207 Predictions of a che
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EVALUATION 209 car or the failure t
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EVALUATION 211 middle - aged athlet
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EVALUATION 213 are not willing to s
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EVALUATION 215 values - driven moti
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EVALUATION 217 because fading busin
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EVALUATION 219 A key issue is often
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EVALUATION 221 Overcrowding is a re
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Barriers to Entry EVALUATION 223 A
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EVALUATION 225 For Discussion Pick
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228 BRAND RELEVANCE referred to as
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230 BRAND RELEVANCE uptime statisti
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232 BRAND RELEVANCE Figure 8.1 Sale
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234 BRAND RELEVANCE events ” ever
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236 BRAND RELEVANCE • Best Buy
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238 BRAND RELEVANCE Figure 8.2 Defi
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240 BRAND RELEVANCE passengers more
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242 BRAND RELEVANCE Multiple benefi
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244 BRAND RELEVANCE affordable Targ
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246 BRAND RELEVANCE A retailer norm
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248 BRAND RELEVANCE best, you will
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250 BRAND RELEVANCE established fi
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252 BRAND RELEVANCE new generation
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254 BRAND RELEVANCE landfi lls each
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256 BRAND RELEVANCE bureaucracy, in
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258 BRAND RELEVANCE Organizational
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260 BRAND RELEVANCE opinions, but t
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262 BRAND RELEVANCE Become the Exem
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264 BRAND RELEVANCE One way to get
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266 BRAND RELEVANCE The challenge i
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9 CREATING BARRIERS Sustaining the
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CREATING BARRIERS 271 can have the
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Figure 9.1 Yamaha Disklavier CREATI
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CREATING BARRIERS 275 line; effi ci
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CREATING BARRIERS 277 barrier can b
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CREATING BARRIERS 279 accumulates e
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CREATING BARRIERS 281 If a master b
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CREATING BARRIERS 283 the one that
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CREATING BARRIERS 285 cared more ab
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CREATING BARRIERS 287 either copy i
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CREATING BARRIERS 289 satisfaction;
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CREATING BARRIERS 291 If the brand
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CREATING BARRIERS 293 If a brand la
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CREATING BARRIERS 295 In some cases
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10 GAINING AND MAINTAINING RELEVANC
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GAINING AND MAINTAINING RELEVANCE 2
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Stick to Your Knitting GAINING AND
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328 BRAND RELEVANCE through acquisi
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330 BRAND RELEVANCE The innovation
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332 BRAND RELEVANCE it packages and
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334 BRAND RELEVANCE What follows is
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336 BRAND RELEVANCE systems need to
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338 BRAND RELEVANCE unmet needs. Th
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340 BRAND RELEVANCE or subcategory,
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342 BRAND RELEVANCE Introducing the
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344 BRAND RELEVANCE commitment may
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346 BRAND RELEVANCE biases against
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348 BRAND RELEVANCE the potential b
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350 BRAND RELEVANCE necessarily wil
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352 BRAND RELEVANCE Of course, it i
Page 748: Epilogue THE YIN AND YANG OF THE RE
Page 752: EPILOGUE 357 react to an opportunit
Page 758: 360 NOTES 11. Ashish Sood and Gerar
Page 762: 362 NOTES 18. James R. Bettman, Mar
Page 766: 364 NOTES 3. Ancel Keys, “ Corona
Page 770: 366 NOTES Chapter Seven 1. John Hei
Page 774: 368 NOTES 2. Mark Walsh, “ Study:
Page 778: 370 NOTES 9. A. G. Lafl ey and Ram
Page 782: 372 INDEX Berra, Y., 355 Best Buy,
Page 786: 374 INDEX Eco-Grain, 288 Eddie Baue
Page 790: 376 INDEX Innovation continuum, 20-
Page 794: 378 INDEX O O Organic brand (Safewa
Page 800: INDEX 381 offerings, 124, 155; over
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Brand Relevance: Making Competitors Irrelevant - always yours

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