2000115-Strengthening-Communities-with-Neighborhood-Data

416 About the Essayists
development. She served as a senior program officer at the Evelyn and
Walter Haas Jr. Fund and as codirector of California Tomorrow, a nonprofit
committed to drawing strength from cultural, linguistic, and racial
diversity. In February 2013, Chang was named by the White House
as a Champion of Change for her commitment to furthering African
American education.
Robert J. Chaskin is associate professor and deputy dean for strategic initiatives
at the University of Chicago’s School of Social Service Administration
and an affiliated scholar at Chapin Hall at the University of Chicago.
His work focuses on the conceptual foundations and principal strategies of
contemporary community intervention in the context of urban poverty.
He has written widely on the topics of neighborhood intervention, community
capacity building, and the dynamics of participatory planning and
neighborhood governance. His most recent publications include the edited
volume Youth Gangs and Community Intervention (Columbia University
Press 2010) and various journal articles based on his current research on
policy efforts to transform public housing neighborhoods through mixedincome
development schemes. He holds an AM in anthropology and a PhD
in sociology from the University of Chicago.
Cory Fleming oversees the International City/County Management
Association (ICMA) 311—Customer Relations Management Technical
Assistance Services and served as the project director for the ICMA
National Study of 311 and Customer Service Technology from 2006 to
2011. Fleming has written in various capacities about the use of data
for improved local government service delivery and performance measurement.
She currently manages the #LocalGov Technology Alliance,
an Esri-ICMA initiative to explore the world of big data, open data, apps
and dashboards, and what it all means for local governments. She served
as editor of The GIS Guide for Local Government Officials (2005) and The
GIS Guide for Elected Officials (2014), both joint publications produced
by Esri and ICMA. Fleming has an extensive background in community
development, having worked with local governments, community
groups, and nonprofit organizations for more than a decade at the Iowa
Department of Economic Development. Before joining ICMA, Fleming
was with the Urban Institute’s Center on Nonprofits and Philanthropy,
where she conducted research on building the capacity of nonprofit
organizations. Fleming received her BS from Iowa State University in