PHILOSOPHY FOR PUBLIC SECTOR REFORM Government's ...

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White Paper on Public Sector Reform2:3:1 Hierarchical StructureHierarchical arrangements are indispensable. They determine the authority,responsibility and accountability relationships within government agencies.They formalize and facilitate the reporting and communication processes, aswell as distinguish the role relationships of staff.In addition, they provide and facilitate greater organisational coherence andoverall performance.However, the problems inherent in the hierarchy in government agencies relateto difficulties of -• red-tape and excessive delays• centralisation tendencies and rigidities,• stifling of initiative and a disinclination to delegate.The hierarchical structure in the public service has progressively become rigidand over-emphasised. It restricts the flow of management action, and results inproblems of excessive bureaucratic delays and a concentration of decisionmakingat or near the top of the hierarchy.It also creates bottlenecks in the workflow at critical levels, and a breakdown inchannels of communication. Moreover, difficulties arise in the over-lappingand duplication of functions This situation blurs functional roles,responsibilities, and generally misdirects the public as to which agency orindividual deals with a particular subject area or matter.
White Paper on Public Sector ReformThe experience in the public service is that over-emphasis on hierarchy leads to-• the inefficient use of the skills and capabilities of subordinates and toinsufficient opportunity being provided for the early development oftheir management potential;• the stifling of initiative, the loss of morale and motivation; and moreimportantly,• the erosion of subordinates’ capacity to manage with self-confidence andefficiency when promoted.The difficulties and experiences mentioned invariably affect organisationalperformance and lead to poor results.2:3:2 Operating MechanismsThe traditional way in which the public sector operates limits goodorganisational performance. The processes contain unfavourable characteristicssuch as the inflexible adherence to and dependence upon rules and procedureswhich are out-moded, and a general inability of public servants to innovatewhich prevent government organisations from adapting readily to changingdemands.The rigid adherence to outdated rules and procedures raises costs togovernment. It is time consuming and frustrating to the persons who needservices promptly. Moreover, it nurtures a public service culture which is antiinnovative,in-active and promotes routine operations as major activities in theprocess.Undoubtedly, rules are necessary to ensure uniformity and conformity in the
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PHILOSOPHY FOR PUBLIC SECTOR REFORM Government's ...

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