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PHILOSOPHY FOR PUBLIC SECTOR REFORM Government's ...

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White Paper on Public Sector Reformbetween the political directorate and the senior executives by providingcontractual arrangements, defining respective responsibilities, performancestandards and goals, management autonomy to get the job done, accountabilityand opportunities to innovate and respond directly to the needs of customers.Malaysia ExperienceMalaysia has emphasised the change in organisational culture and attitudestowards the delivery of quality service, ethical behaviour at all levels,performance and incentive awards, customer service and training to buildhuman resource development and management.These countries have also reformed their financial planning and control systemswith emphasis on value for money and performance budgeting approaches andhave invested heavily in information technology and computers formanagement information systems.Canada ExperienceIn Canada the role of the Public Service Commission has been re-aligned togive it greater autonomy from the political directorate and to enhance theCommission’s capacity to stimulate and monitor quality performance in theCivil Service.These developments on the international scene demonstrate that having regardto each country’s peculiarity, the public sector operations must be evaluatedconstantly in a changing global environment, to ensure that its management and

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