PL - IA 01/01/2013 Rates and Manuals - Western National Insurance ...

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Western National’s Web SiteIn 1998, Western National implemented our integrated software system – CHIPS – “ComputersHelping Insurance People Survive.” This has greatly improved our efficiency and, for the most part,the underwriting information needed is at our fingertips via the computer terminal.New technologies have greatly enhanced communications. Western National is on the Web atwww.wnins.com. Each of the underwriters and the underwriting assistants has an e-mail address sothat they can be contacted directly through the Internet. Register for “AgentsOnline” and you will beable to access your book of business on-line.Voice-MailWe continue to have a large volume of phone calls coming into the underwriters. Each underwriterand underwriting assistant has their own voice-mailbox. Should you happen to reach the voice-mailsystem, please listen to the message and then leave a detailed message identifying thepolicyholder's name, policy number and a brief description of the question. This will enable us toexpedite the handling of the account and we will be able to get back to you as soon as humanlypossible.Customer Relationship Center (CRC) & Billing Inquiry (800) 352-2772Underwriters (952) 921-3808The Customer Relationship Center will help with questions on our systems including quoting,converting a quote to an application, uploading the application, processing an endorsement, helpingyou order ID Cards, get copies of policies, locate something in the manual, or any question on apersonal lines policy. Most billing questions will be addressed here also. We can take paymentsover the phone, explain the bill, and give you the amount and due date if you cannot find it onInquiryExpress. Late payments need prior approval by underwriting.Research And Development DepartmentThis department was formed in 1992. We are constantly on the lookout for new and better ideas andproducts. Please feel free to contact the Research and Development Department should you havesome suggestions, forms, or ideas on what you would like to see available or improved at WesternNational.Mutual Underwriting Information – October 2012 Page 4
AgentsOnlineThe broad name for all online functions for our agents and includes: AgentsXpress, InquiryXpressand WesternXpress.AgentsXpressSubmit your Homeowners and Personal Auto new business to us, securely, on our web site.• Quote and submit Homeowners and Personal Auto new business• Convert quotes to applications• Save and retrieve pending applications• Quote and submit Homeowners and Personal Auto policy changes• Request underwriting reports in real time• Print applications, binders, ID cards and more• Agency Sweep• ISO 360 – Residential Replacement Cost Estimating ToolInquiryXpressAccess your agency's book of business online. Click on the InquiryXpress logo to View yourcustomers’ Policy and Billing Information for most lines of business and Claim information forall lines. In addition, you can order and receive by email in minutes:• Policy and Client Experience Reports• Agency Experience Reports• Agency Transaction Listing• Agency Renewal Listing• Direct Bill Commission Statement Download• Agency Sweep ReportMutual Underwriting Information – October 2012 Page 5
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PL - IA 01/01/2013 Rates and Manuals - Western National Insurance ...

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