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Triple-Play Service Deployment

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114<br />

Troubleshooting the Premises Wiring<br />

RG or NID<br />

New Frontiers for Premises Testing<br />

Traditionally, the customer premises wiring has been purely the<br />

responsibility of the homeowner. But with today’s proliferation of<br />

triple-play services, installation and repair technicians must cross<br />

the threshold of the customer’s home to ensure successful service<br />

deployment and trouble resolution. In this new model, the<br />

technician must find and eliminate improper wiring and substandard<br />

components—all while troubleshooting a mixture of<br />

wiring types including coax, twisted pair, and Ethernet cabling.<br />

Challenges are further complicated by the fact that homeowners<br />

may have distinct and non-negotiable preferences on aspects of the<br />

installation such as the location of the residential gateway (RG).<br />

802.11 Wireless<br />

Access point<br />

Light Client STB<br />

HDTV<br />

Media Center<br />

Extender<br />

HDTV<br />

802.11 Wireless<br />

Access point<br />

Whole home DVR<br />

PC Media Center<br />

Gaming<br />

Gaming<br />

Light Client STB<br />

Figure 5.1 Today’s home networking configuration for triple-play customers is likely to include a hybrid of coax,<br />

twisted pair, wireless, and Ethernet.<br />

HDTV

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