Triple-Play Service Deployment

Chapter 10: Service Assurance for Triple-Play Services
d. Perform Capacity Management to understand network
utilization and performance for proactive engineering and
planning.
3. Provide the ability to quickly and remotely perform servicecentric
fault sectionalization.
a. Fully diagnose faults using automation, expertise and
common toolsets across functional groups, making it
possible to dispatch to fix, not to find problem.
A robust, yet cost-effective service assurance solution will provide
a centralized solution to accomplish these objectives by:
1. Fully utilizing and leveraging the inherent capabilities of the
network elements, their associated EMSs, and customer
premises equipment to:
a. Capture Network Performance data for fault isolation,
performance management and capacity planning / traffic
engineering.
b. Manage the individual customer experience by obtaining
key metrics from CPE devices and reporting the individual
customer’s experience for proactive fault identification.
2. Complementing network element solutions with remote
hardware probes and software agents deployed at key points
in the network to:
a. Provide end-to-end service visibility by continuously
monitoring key quality indicators and degradation factors
as defined for each type of service.
i. Passively monitoring real customer traffic and performing
QoS Analysis and Reporting.
ii. Actively injecting synthetic traffic to proactively assess
service performance.
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