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Triple-Play Service Deployment

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194<br />

Standard troubleshooting steps are summarized through these graphic examples:<br />

Critical Diagnostic Fault Conditions:<br />

Trouble call:<br />

Video impairments<br />

– All channels?<br />

– One channel?<br />

Time of day specific<br />

– A pattern?<br />

– Random throughout the day?<br />

Temporal component<br />

– Bursty?<br />

– Randomly spaced?<br />

The key question is: are the problems visible on more than one channel?<br />

IP Fault Resolution<br />

Step 1<br />

Video pixelizations<br />

– All channels? = yes<br />

• Lost packet events will be seen on more than one stream<br />

Lost packets<br />

– Analyze packet stats<br />

• RTP stats<br />

• Pkt loss analysis: RFC 3357 stats<br />

– Sectionalization<br />

• If no errors are seen at the physical layer of both I/F‘s, then<br />

packet loss is up-stream of the DSLAM<br />

• Continuity errors (lost, duplicate or out of sequence<br />

packets) are counting up<br />

If problems are present on all channels, problems<br />

are most likely packet transport issue related.<br />

Period Distance (RFC 3357) analysis is critical. All<br />

error recovery mechanisms have limits as to<br />

maximum period and minimum distance<br />

(interval between loss periods).<br />

Chapter 7: Troubleshooting Video <strong>Service</strong> in the Field

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