Triple-Play Service Deployment

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Chapter 9: Troubleshooting High Speed Data Service
Measurable Improvement
Measurable process improvement is achieved in this new
approach via advanced scripting that anticipates typical scenarios.
As a result, technicians no longer spend time on repetitive tasks.
Rather, the built-in intelligence manages the instrument through
the test set-up, execution, results storage, and results upload
processes. Complex processes are simplified and in some cases
reduced to single button pushes. If needed, the technician can
move quickly to maual troubleshooting techniques. This
automation ensures that each technician performs tests
consistently and to the provider’s established standards at each job.
Adherence to provider-set thresholds for service performance is
guaranteed. Automatic software updates allow the technician to
keep pace with test technology changes and new test scripts. Such
customized solutions and procedures are offering providers a new
venue to lower operational costs and reduce customer churn.
As consumer demand for bandwidth pushes copper to its
limitations, the migration to fiber to the x (FTTx) has gained
concentrated momentum. The advent of fiber in the loop is
reducing operating expenses related to the copper plant. But, the
need for smart test instrumentation and a systemized approach to
workforce management is still critical. Implementing automated
processes that incorporate centralized systems and smart
instruments will establish the foundation to efficiently deliver
services that meet customers’ QoS expectations.