Triple-Play Service Deployment

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Chapter 9: Troubleshooting High Speed Data Service
Process Automation Yields Measurable Improvement
High-speed data service turn-up—done properly—is an exacting
and time-consuming task. To address the many potential
obstacles, leading providers are adopting automated workforce
management solutions that interface directly with smart
instruments capable of addressing all scenarios technicians may
encounter.
The JDSU HST-3000 Handheld Services Tester, for example,
provides automated testing capability that includes copper
physical layer, xDSL, and IP service layer checks. This combination
allows technicians to more easily distinguish between core and
access network problems. In addition, the automation allows rapid
problem isolation to the appropriate layer, (e.g., quickly identifying
a packet loss issue and correlating it to a noise problem caused by
pair imbalance at the physical layer).
During the test, a vast array of data, including IP, DSL, and copper
loop performance, is gathered for further analysis and record
keeping. These instruments can be integrated with Web-based
tools to tie the efforts of field technicians with the tasks of central
office staff, yielding unprecedented advancements in operational
efficiency.