BOOKS OF RtfiDIfGS - PAHO/WHO

-24-
d. Methods Improvements Techniques in Hospitals.
This is designed as a stand alone course for bospital
department heads and administrative staffs. Students must define
and solve a real problem effecting their department. (40 hours)
1. Introduction to Methods Improvement - scientific
management; systematic approach to problem solving.
2. Philosophy of Work Simplification - extension
to hospital setting; problem identification; use of personnel
in work simplification; PERT.
3. Work Session in Problem Definition
4. Process Analysis - definitions and symbolic nota-
tion; flow diagrams; evaluation of flow diagrams and subsequent
action.
5. Operations Analysis - operation charting; motion
economy; micro-motion-video motion techniques.
6. Work Simplification - systematic examination of
problems; what to look for; what to do; layout; automated
systems.
7. Work Session on Problem Analysis
b. Work Sampling - sample size determination; proce-
d,,re; interpretation of results.
9. Other Data Gathering Techniques - time study;
link analysis; questionnaires.
10. Work Session on Measurement
11. Cost Analysis - cost measures; cost estimates;
non-monetary criteria; comparing methods.