Co-experience: Understanding user experiences in social interaction

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in Computer Systems 2002, Minneapolis, Minnesota, USA, 924–925. 17. Nardi, B.A., Whittaker, S., Bradner, E. Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW’00, Dec 2–6 2000, Philadelphia, 79–88. 18. Pine, B.J. II and Gilmore, J.H. Welcome to the Experience Economy. Harvard Business Review, July–August 1998, 97. 19. Sacks, H. Lectures on Conversation (Jefferson, G. ed.) Blackwell Publishers, Cambridge, 1995. 20. Sanders, E.B.-N. and Dandavate U. Design for Experiencing: New Tools. Proceedings of the First International Conference on Design and Emotion, Delft 1999, p. 87–92. 21. Sanders, L. Collective Creativity. In LOOP: AIGA Journal of Interaction Design Education, December 2002 Number 6. Accessed 15th April 2003 at http://loop.aiga.org/ content.cfm?Alias=sandersucd 132 4 PRESENTING THE ARTICLES
ARTICLE 4 133 ARTICLE 4 CO-EXPERI- ENCE – USER EXPERIENCE AS INTERACTION † Battarbee, Katja & Koskinen, Ilpo ABSTRACT User experience is becoming a key term in world of designing interactive products. The term itself lacks proper theoretical definition and is used in many different, even contradicting ways. This paper reviews various existing approaches to understanding user experience and describes three main approaches and their differences. A missing perspective is pointed out in all three, because their focus is only on the individual having the experience and neglects the kinds of experiences that are created together with others. To address this, a new elaboration called co-experience is presented. It builds on an existing approach but borrows from symbolic interactionism to create a more inclusive interactionist framework for thinking about user experiences. Data from a study on mobile multimedia messaging is used to illustrate and discuss the framework. † Reprinted with permission (forthcoming). CoDesign Journal, Vol. 1, No. 1. London; Taylor & Francis. http://www.tandf.co.uk/journals
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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Page 88 and 89: 21 FIGURES 20 The actual fishing ex
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Page 94 and 95: ple explore a product or a technolo
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Page 98: 1 IT’S FUN TO DO THINGS TOGETHER
Page 102 and 103: 102 4 PRESENTING THE ARTICLES cial
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Page 106 and 107: The results of the two user studies
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Page 112 and 113: ACKNOWLEDGEMENTS We thank the other
Page 114 and 115: KEYWORDS User experience, interacti
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Page 122 and 123: make proposals and counterproposals
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Page 128 and 129: ecome fluent in forms of media, the
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Page 134 and 135: INTRODUCTION Usability experts know
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Page 144 and 145: From Liisa: 11 th July 2002 6:35 p.
Page 146 and 147: People may also align with negative
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Page 156 and 157: CATEGORIES AND SUBJECT DESCRIPTORS:
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Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
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INTERVENTIONS A first attempt to sp
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• After recording, preview the me
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A SCENARIO FOR THE SATELLITES The s
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pants can experience affective inti
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the importance of qualitative exper
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A AFFECTIVE COMPUTING WEBSITE . . .
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196 REFERENCES Beyer, Hugh. & Karen
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198 REFERENCES Garrett, Jesse James
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200 REFERENCES The ever improving d
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202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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