Co-experience: Understanding user experiences in social interaction

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1 INTRO - DUCTION 1.1 FOCUS AND AIMS OF THE STUDY The seed for this thesis was found in a project for developing social communication concepts for children. More specifically, it was a field study with groups of children and Gameboys with the camera accessory. The first published article (Mäkelä & Battarbee 1999) described these findings in terms of fun. However, it became a more interesting challenge to try to understand the results from the point of view of user experience. The existing frameworks for explaining user experience were a poor fit with results from field studies on new product use. Why were children mainly trying out products together? Why did these theories and frameworks not seem to address this? What was missing from user experience literature, and how could these findings help to identify and construct the missing element? This led to a review of existing approaches and their strengths, weaknesses and mutual relationships. The aim of this dissertation is to introduce a social interaction approach to user experience to design to balance the bias favouring an individualistic view of experience. Design can be defined in a broad sense as the conception and planning of the artificial (Buchanan 1995), but more specifically this work deals with user research and concept design of products and interaction. Meaning as a component of user experience has often been somewhat overlooked. In many cases meaning is seen as merely part of a general, unspecified
Page 3 and 4: Katja Battarbee UNDERSTANDING USER
Page 5 and 6: FOR YOU
Page 7 and 8: 4 PRESENTING THE ARTICLES 101 1 IT
Page 9 and 10: an experience, the recipient is use
Page 11 and 12: It takes a group to turn a design s
Page 16 and 17: context, the setting in which a per
Page 18 and 19: tegé of Behrens, Walter Gropius. T
Page 20 and 21: expectations were higher, and went
Page 22 and 23: 22 1 INTRODUCTION with effectivenes
Page 24 and 25: 24 1 INTRODUCTION ever, it is evide
Page 26 and 27: 26 1 INTRODUCTION plemented (Alben
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Page 30 and 31: although each does so through their
Page 32 and 33: The analysis of the user experience
Page 34: 2.1 USER EXPERIENCE THEORIES AND FR
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Page 40 and 41: MEANINGFUL TOOL MEANINGFUL ASSOCIAT
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Page 44 and 45: THE WORLD OF ACTIVITIES THE WORLD O
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Page 48 and 49: 48 2 USER EXPRERIENCE DEMYSTIFIED t
Page 50 and 51: an experience COGNITION experience
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Page 56 and 57: ability can be divided further into
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say things like “it was a nice co
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THINK DO USE FIGURE 12 The focus on
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68 2 USER EXPRERIENCE DEMYSTIFIED s
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EXPERIENCER designer centred design
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72 2 USER EXPRERIENCE DEMYSTIFIED t
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with companies and design consultan
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3 CO - EXPE- RIENCE The previous ch
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FIGURE 18 Boys acted out dramatic f
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favour of seeing people as actors.
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interaction makes sense. Empathy is
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alike. A prototype can be anything
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(see Figure 20). After a while one
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FIGURE 22 91 Even short and small f
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of these studies was conducted in l
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interactions are dormant, waiting f
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social interaction to design, be it
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4 PRESENTING THE ARTICLES This orde
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2, this is already a better formed
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ARTICLE 1 IT’S FUN TO DO THINGS T
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project interests, allowing them to
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the time of the project it was not
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sight, a field enquiry could have g
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ARTICLE 2 113 ARTICLE 2 CO-EXPERIEN
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ecipients until someone says “hal
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REFERENCES 1. Brandtzaeg, P.B., Foe
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ARTICLE 3 119 3 DEFINING ARTICLE CO
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The families used the prototypes in
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3.2 COMMUNICATING CONTEXT This exch
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From Leena: 5.7.2002 11:58 Subject:
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ated in the first week of the exper
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The challenges are to develop new t
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7. ACKNOWLEDGMENTS Thanks to Profes
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ARTICLE 4 133 ARTICLE 4 CO-EXPERI-
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are several alternative orientation
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through the meanings they have for
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From Thomas to all: 10 th July 21:4
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The study of co-experience is the s
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ARTICLE 4 143 From Markku: 5 th Jul
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From Risto: 11 th July 2002 9:54 p.
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documentation - taking a picture of
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justifications and hedges (Scott an
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Koskinen et al. 2002). It is also p
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Pittsburgh, PA, 2003. New York: ACM
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ARTICLE 5 UNDERSTANDING EXPERIENCE
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the insights of different disciplin
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that result. Additionally, it stres
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FIGURE 2 ARTICLE 5 161 Products for
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generally explain how we are dispos
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and wellness habits, and make the n
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holistic perspectives for solving a
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REFERENCES 1. American Institute fo
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experience, from affordances to irr
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ARTICLE 6 173 ARTICLE 6 POOLS AND S
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BACKGROUND INTIMACY Intimacy relies
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… this awareness of others and th
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FIGURE 1 ARTICLE 6 179 The lively m
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How and what kind of attractor coul
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and play or playfulness. Although b
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ARTICLE 6 185 It’s Riccardo’s l
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dressed in the fact that people can
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out in order to objectively frame a
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Silvia Rollino, as well as all the
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R EFER - ENCES REFERENCES: AFFECTIV
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Dewey, John (1980) Art as Experienc
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V2 N11, November, 1997. Available a
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nology as experience. In Interactio
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Tractinsky, Noam (1997). Aesthetics
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A PPENDIX : HISTORICAL TIMELINE HIS
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EVENTS, INVENTIONS, ART, CULTURE DE
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