Co-experience: Understanding user experiences in social interaction

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EVENTS, INVENTIONS, ART, CULTURE DESIGN & BUSINESS COMPUTING & TECHNOLOGY RESEARCH ON PEOPLE AND USER EXPERIENCE 1960 Psycho by Alfred Hitchcock Sarpaneva’s cast iron pot with removable wooden handle wins silver at Triennale di Milano. Jacqueline Kennedy wears Marimekko dresses and propels it to international success. COBOL, a business oriented programming language, is launched. The era of vacuum tube computers is over. 1961 Arne Jacobsen’s Egg armchair First commercially available integrated circuit 1962 The first audio cassette. Lawrence of Arabia by David Lean. Campbell Soup Can (Cream of Chicken) by Andy Warhol 1963 Bob Dylan: Blowin’ in the Wind 1964 Dr. Strangelove by Kubrick 1965 Russian cosmonaut takes a space walk. Roddenberry creates pilot episode of Star Trek. Shell’s new logo by Raymond Loewy is so successful, the company’s name is dropped from the design Height of popularity for the Tunturi “pappa” moped First laser diode makes optical data storage for computers possible The first “mouse” is developed by Englebert 1967 The Beatles: Sgt. Pepper’s Lonely Hearts Club Band (the first LP designed as an album) Pastilli chair by Eero Aarnio Garfinkel: Studies in Ethnomethodology. 212 APPENDIX: HISTORICAL TIMELINE 1968 Kubrick: 2001: A Space Tapio Wirkkala’s Ultima Odyssey (introducing Thule glass series. HAL, the computer) 1969 Nokia introduces the Sottsass’ bright red phones for the world’s portable typewriter first international mobile Valentine for Olivetti phone network brings colour to the NMT. Apollo 11 lands office. The Jumbo jet on the moon – complete with designer interiors. Blumer: Symbolic Interactionism Work on ARPAnet begins – what is to become the internet 1970 Scandinavian participatory design activities are in full swing
EVENTS, INVENTIONS, ART, CULTURE DESIGN & BUSINESS COMPUTING & TECHNOLOGY 1971 First floppy disks and commercial microchips launch the personal computing era. First liquid crystal display. 1972 The Godfather by Francis Ford Coppola 1973 “Television ate my family” First computer with a said the first real- graphical user inter- ity tv-show’s teenage face, the Xerox Alto son about the fame and criticism that followed “An American Family”. RESEARCH ON PEOPLE AND USER EXPERIENCE HISTORICAL TIMELINE: 1960 –1978 213 1974 ATM machines, post-it notes. Autobahn, a 22 min hit with synthesized music by Kraftwerk. Finnish design education changes: The Institute of Industrial Arts becomes the University of Industrial Arts Helsinki 1975 One Flew Over the Cuckoo’s Nest by Milos Forman. Jaws by Steven Spielberg. The Vietnam war is over. First personal computer, the Altair. First laser printers 1976 The Apple II becomes a market success, both Apple Corp. and Microsoft Corp are founded. The first design management conference organised by the DM institute. Design for Need conference in London calling for a social design responsibility. 1977 The Voyager is launched off, destined to fly the the solar system. Star Wars by George Lucas. 1978 First “killer app” on the computer: spreadsheet software Visicalc. The compact disk (CD) standard.
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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118 4 PRESENTING THE ARTICLES
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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152 4 PRESENTING THE ARTICLES 6. Bl
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52. Taylor, A. and Harper, R. (2002
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CATEGORIES AND SUBJECT DESCRIPTORS:
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158 4 PRESENTING THE ARTICLES proac
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USER-PRODUCT INTERACTIONS: FLUENT,
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Page 174 and 175: This leads us to the core question
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Page 182 and 183: INTERVENTIONS A first attempt to sp
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Page 186 and 187: A SCENARIO FOR THE SATELLITES The s
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Page 192: A AFFECTIVE COMPUTING WEBSITE . . .
Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
Page 198 and 199: 198 REFERENCES Garrett, Jesse James
Page 200 and 201: 200 REFERENCES The ever improving d
Page 202 and 203: 202 REFERENCES Picard, Rosalind W.
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Page 208 and 209: EVENTS, INVENTIONS, ART, CULTURE DE
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