Co-experience: Understanding user experiences in social interaction

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202 REFERENCES Picard, Rosalind W. (1997). Affective Computing. Cambridge, MA; The MIT Press. Pine, B. Joseph II & James H. Gilmore (1998). Welcome to the Experience Economy, Harvard Business Review, July–August 1998, 97–105. Plowman, Tim (2003). Anthropology and Design. In Laurel, B. (Ed.) Design Research – Methods and Perspectives (30–38). Cambridge, MA; MIT Press. Reeves, Byron & Clifford Nass (1996). The media equation: How people treat computers, television and new media like real people and places. CSLI publications & Cambridge University Press. Rhea, Darrel K. (1992). A New Perspective on Design: Focusing on Customer Experience. Design Management Journal, Fall 1992, 40–48. Richins, Marsha L. (1994). Valuing Things: The Public and Private Meaning of Possessions, Journal of Consumer Research, 21(1994), 504–521. Riot Wheel. Available at http://theriotwheel. com accessed 21.5.2004. Rittel, Horst W.J. & Melvin M .Webber (1984). Planning problems are wicked problems. In Cross, N. (Ed.), Developments in Design Methodology, 135–144. Hoboken, NJ; Wiley. Rosenberg, Morris (1990). Reflexivity and Emotions. In Social Psychology Quarterly, Vol. 53, 3–12. Sacks, Harvey (1995). In Jefferson, G., Schegloff, E.A. (Eds.) Lectures on Conversation. Cambridge, MA; Blackwell Publishers. Sanders, Elizabeth B.-N. & Uday Dandavate (1999). Design for experiencing: New tools. In Overbeeke, C. J.; Hekkert, P. (Eds.) Proceedings of the first international conference on Design & Emotion (87–92). Delft, the Netherlands; TU Delft. Sanders, Elizabeth B.-N. (1992). Converging Perspectives: Product Development Research for the 1990s. In Design Management Journal, Fall 1992, 48–54. Sanders, Elizabeth B.-N. (2003a) Scaffolds for Building Everyday Creativity. Available at http://www.ualberta.ca/COMSPACE/ coneng/html/finalpapers.html accessed 28.9.2004. Sanders, Elizabeth B.-N. (Liz) (2002). Collective Creativity. In LOOP: The AIGA Journal of Interaction Design Education, Edition 3, 2002. http://loop.aiga.org/content.cfm?Alias=sandersucd accessed 21.5.2004. Sanders, Elizabeth B.-N. (Liz) (2003b). A Human-Centered Design Revolution (presentation). Available at http://smart.uiah. fi/luotain/pdf/sanders.pdf accessed 24.5.2004. Schatzman Leonard & Anselm L. Strauss (1973). Field Research: Strategies for a Natural Sociology. Englewood Cliffs, NJ; Prentice-Hall. Schön, Donald A. & Bennett, John L. (1996). Reflective conversation with materials. In Winograd, T. (Ed.) Bringing Design to Software (171–184). Boston, MA; Addison- Wesley. Shedroff, Nathan (2001). Experience Design. Berkeley, CA; New Riders /Pearson Education. South, Alan (2004). Abstract Truth. Empathic research can help uncover latent passenger needs, providing designers with a potent innovation tool for application across the whole travel experience. Aircraft Interiors International, March 2004, 116–122. Stappers, Piet Jan & Elizabeth B.-N. Sanders (2004). Generative tools for context mapping: tuning the tools. In McDonagh, D., Hekkert, P., van Erp, J. & Gyi, D. (Eds.) Design and Emotion – The Experience of Everyday Things (77–81). London; Taylor & Francis. Suchman, Lucy A. (1987). Plans and Situated Actions. The problem of human machine communication. Cambridge, MA; Cambridge University Press. Svanæs, Dag (2000). Understanding Interactivity. Ph.D. Thesis, Norway; NTNU Trondheim. Tambini, Michael (1996). The Look of the Century. London: Doring Kindersley Limited.
Tractinsky, Noam (1997). Aesthetics and apparent usability: empirically assessing cultural and methodological issues. In proceedings of the SIGCHI 1997 conference on Human factors in computing systems (115–122). New York, NY: ACM Press. Usabilitynet website. Available at http://www. usabilitynet.org/management/b_what. htm accessed 29.9.2004 Wensveen, Stephan (A.G)., Kees (C.J.) Overbeeke, K. & Tom (J.P.) Djajadiningrat (2002). Push me, shove me and I show you how you feel: recognising mood from emotionally rich interaction. Symposium on Designing Interactive Systems 2002, (335–340). New York, NY: ACM Press. Wensveen, Stephan A.G. (1999). Probing experiences. Proceedings of the conference Design and Emotion, November 3–5 1999 (23–29). Delft; Delft University of Technology. Wensveen, Stephan A.G., J.P. (Tom) Djajadiningrat & C.J. (Kees) Overbeeke, (2004). Interaction frogger: A design Framework to couple action and function through feedback and feedforward. In proceedings of DIS2004 (177–184). New York, NY; ACM Press. Wensveen, Stephan, Kees (C.J.) Overbeeke, & Tom (J.P.) Djajadiningrat (2000). Touch Me, Hit Me and I Know How You Feel: A Design Approach to Emotionally Rich Interaction. Symposium on Designing Interactive Systems 2000 (48–52). New York, NY; ACM Press. Vihma, Susann (1995). Products as Representations. A semiotic and aesthetic study of design products. Doctoral dissertation, University of Art and Design Helsinki, Publication series A14. Virzi, Robert.A., Jeffrey L. Sokolov & Demetrios Karis (1996). Usability Problem Identification Using Both Low- and High-Fidelity Prototypes. Proceedings of the SIGCHI conference on Human factors in computing systems: common ground (236–243). New York, NY; ACM Press. Wright, Peter, John McCarthy & Lisa Meekison. Making Sense of Experience. (2003) In M.A. Blythe, K. Overbeeke, A.F. Monk & P.C. Wright (Eds.) Funology: From Usability to Enjoyment (43–53). Dordrecht, the Netherlands: Kluwer Academic Publishers. REFERENCES: PICARD–WRIGHT 203
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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118 4 PRESENTING THE ARTICLES
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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Page 156 and 157: CATEGORIES AND SUBJECT DESCRIPTORS:
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Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
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Page 164 and 165: tive, often shared experiences - su
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Page 174 and 175: This leads us to the core question
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Page 182 and 183: INTERVENTIONS A first attempt to sp
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Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
Page 198 and 199: 198 REFERENCES Garrett, Jesse James
Page 200 and 201: 200 REFERENCES The ever improving d
Page 204: 1900 ZEPPELIN, ESCALATOR . . . . .
Page 208 and 209: EVENTS, INVENTIONS, ART, CULTURE DE
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