Co-experience: Understanding user experiences in social interaction

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C ON - TENTS S UMMARY 8 A CKNOWLEDGEMENTS 10 1 INTRO DUCTION 15 1.1 FOCUS AND AIMS OF THE STUDY 15 1.2 THE EMERGING RELEVANCE OF USER EXPERIENCE 16 1.3 WHAT IS DESIGN FOR USER EXPERIENCE? 25 1.4 USER EXPERIENCE AND MEANING 27 1.5 DATA AND METHODS 30 1.6 THE STRUCTURE OF THE DISSERTATION 32 USER EXPERIENCE 2 DEMYSTIFIED 37 2.1 USER EXPERIENCE THEORIES AND FRAMEWORKS 37 2.2 EMOTIONS AND USER EXPERIENCE 52 2.3 SHARING THE SUBJECTIVE 61 3 CO-EXPE- RIENCE 79 3.1 REALITY SEEKS THEORY FOR SERIOUS PARTNERSHIP 80 3.2 DESIGN FOR CO-EXPERIENCE 92 3.3 REFLECTION 96
4 PRESENTING THE ARTICLES 101 1 IT’S FUN TO DO THINGS TOGETHER – TWO CASES OF EXPLORATIVE USER STUDIES 105 2 CO-EXPERIENCE – THE SOCIAL USER EXPERIENCE 113 3 DEFINING CO-EXPERIENCE 119 4 CO-EXPERI-ENCE – USER EXPERIENCE AS INTERACTION 133 5 UNDERSTANDING EXPERIENCE IN INTERACTIVE SYSTEMS 168 6 POOLS AND SATELLITES – INTIMACY IN THE CITY 173 R EFER- ENCES 195 A PPENDIX: HISTORICAL TIMELINE 207
Page 3 and 4: Katja Battarbee UNDERSTANDING USER
Page 5: FOR YOU
Page 9 and 10: an experience, the recipient is use
Page 11 and 12: It takes a group to turn a design s
Page 15 and 16: 1 INTRO - DUCTION 1.1 FOCUS AND AIM
Page 17 and 18: duction cycles are short and the st
Page 19 and 20: fizzy flavoured water seem to be ab
Page 21 and 22: tronic, and there was no movement o
Page 23 and 24: and content developers to channel t
Page 25 and 26: 1.3 WHAT IS DESIGN FOR USER EXPERIE
Page 27 and 28: longer process, in the order of mon
Page 29 and 30: something independent of being and
Page 31 and 32: panies are more likely to publish r
Page 33 and 34: 3 CO-EXPERIENCE takes the most prom
Page 37 and 38: 2 USER EXPERIENCE DEMYSTIFIED This
Page 39 and 40: ecause of the way people enjoy chal
Page 41 and 42: ness - the ability to facilitate ta
Page 43 and 44: 43 ACTION GOAL goal goal goal actio
Page 45 and 46: Interaction designers who focus on
Page 47 and 48: other kinds of products. These mode
Page 49 and 50: THE MOMENT PAST EXPERIENCE DREAMS F
Page 51 and 52: experiences with products that do n
Page 53 and 54: 53 ACTION INHERENT INFORMATION AUGM
Page 55 and 56: Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
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1 IT’S FUN TO DO THINGS TOGETHER
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102 4 PRESENTING THE ARTICLES cial
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104 4 PRESENTING THE ARTICLES
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The results of the two user studies
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FIGURE 2 One of the users with a Ph
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joyed the challenge of breaking the
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ACKNOWLEDGEMENTS We thank the other
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KEYWORDS User experience, interacti
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pretation act to shape the experien
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CATEGORIES AND SUBJECT DESCRIPTORS:
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make proposals and counterproposals
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The first message (figure 1) is jus
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and sunniest time of year. The “f
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ecome fluent in forms of media, the
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mote storytelling. [3] Narration an
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in Computer Systems 2002, Minneapol
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INTRODUCTION Usability experts know
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136 4 PRESENTING THE ARTICLES ence
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138 4 PRESENTING THE ARTICLES Simil
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ticipant was given a MMS phone (eit
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Sometimes experiences belong to lar
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From Liisa: 11 th July 2002 6:35 p.
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People may also align with negative
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From Thomas: 16 th July 2002 1:41 p
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150 4 PRESENTING THE ARTICLES disti
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152 4 PRESENTING THE ARTICLES 6. Bl
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52. Taylor, A. and Harper, R. (2002
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CATEGORIES AND SUBJECT DESCRIPTORS:
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158 4 PRESENTING THE ARTICLES proac
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USER-PRODUCT INTERACTIONS: FLUENT,
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162 4 PRESENTING THE ARTICLES end,
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tive, often shared experiences - su
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166 4 PRESENTING THE ARTICLES inter
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oth a subjective and objective view
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170 4 PRESENTING THE ARTICLES T. Ed
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This leads us to the core question
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that resist all your attempts to un
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or even grass. This poses new chall
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FIGURE 2 The large emply piazza. FI
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INTERVENTIONS A first attempt to sp
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• After recording, preview the me
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A SCENARIO FOR THE SATELLITES The s
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pants can experience affective inti
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the importance of qualitative exper
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A AFFECTIVE COMPUTING WEBSITE . . .
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196 REFERENCES Beyer, Hugh. & Karen
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198 REFERENCES Garrett, Jesse James
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200 REFERENCES The ever improving d
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202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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Co-experience: Understanding user experiences in social interaction

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