Co-experience: Understanding user experiences in social interaction

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From Thomas: 16 th July 2002 1:41 p.m. It took 15 years ! But good things come to those who wait. From Jani: 17 th July 2002 2:11 p.m. Screw your ring. Nobody snatches me, except miss universe. FIGURES 11–13 Two teases. From Thomas: 17 th July 2002 4:25 p.m. Well screw you! Just think that I’ve had more mornings with my woman than you with both of your hands ! Hah hah heh hee
justifications and hedges (Scott and Lyman 1968, Hewitt and Stokes 1975). With these devices, the communication channel is kept open despite the interactional problems posed by the rejection. This was also the case in the messaging around Figure 1, in which Jani indirectly indicated to Thomas that Mikey’s tantrums were no longer a welcome topic. By advising Thomas to buy a ball for Mikey; Jani softened the message by suggesting that maybe Mikey had good reason to be upset, not having a soccer ball of his own. However, the tactic failed, and Thomas countered by comparing Jani with the baby – humorously, of course, but the comparison still turned his reply into a tease. No matter how nice, such rejections may still insult the original sender – or at least give him an opportunity to behave as if he were insulted. ARTICLE 4 149 CONCLUSIONS AND DISCUSSION In this paper, we have introduced the notion of co-experience, and present it as an elaboration of Forlizzi and Ford’s (2000) model of user experience in interaction. Our claim is based on a simple observation: people create, elaborate, and evaluate experiences together with other people, and products may be involved as the subject, object or means of these interactions. Social processes are particularly significant in explaining how experiences migrate from subconscious into something more meaningful, or lose that status. The concept of co-experience builds on the understanding that experiences are individual, but they are not only that. Social interaction is to the experiences of the individual the same as a sudden jolt is to a jar of nitroglycerine: it makes things happen. We claim that neglecting co-experience in user experience leads to a limited understanding of user experience – and a similarly limited understanding of design possibilities. The concept of co-experience enriches design in several ways. Firstly, co-experience extends the previous understanding of user experience by showing that user experiences are created together and that they are thus different from the user experiences people have alone. Secondly, it suggests an interactionist methodology for studying user experience. It is important to see what the content is, what people do, or, in the case of Mobile Multimedia, what is in their messages. This alone, however, is not enough to make sense of co-experience. It is also necessary to study the interactions between people with and without technologies, and to put the messages into context. Third, co-experience opens new possibilities in design for user experience by focusing on the role of technology in human action (parallel ideas can be found in the concept of embodied interaction, see Dourish 2002). Co-experience focuses on how people make
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Katja Battarbee UNDERSTANDING USER
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FOR YOU
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4 PRESENTING THE ARTICLES 101 1 IT
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an experience, the recipient is use
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It takes a group to turn a design s
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1 INTRO - DUCTION 1.1 FOCUS AND AIM
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duction cycles are short and the st
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fizzy flavoured water seem to be ab
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tronic, and there was no movement o
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and content developers to channel t
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1.3 WHAT IS DESIGN FOR USER EXPERIE
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longer process, in the order of mon
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something independent of being and
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panies are more likely to publish r
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3 CO-EXPERIENCE takes the most prom
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2 USER EXPERIENCE DEMYSTIFIED This
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ecause of the way people enjoy chal
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ness - the ability to facilitate ta
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43 ACTION GOAL goal goal goal actio
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Interaction designers who focus on
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other kinds of products. These mode
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THE MOMENT PAST EXPERIENCE DREAMS F
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experiences with products that do n
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53 ACTION INHERENT INFORMATION AUGM
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Hassenzahl defines fun as a mode of
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ing, and coveting products all elic
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verbal self-reports are subject to
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veen’s alarm clock (ibid.) is int
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spaces illustrates, merely telling
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even artistic, approach that treats
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BEHAVIOUR EXPERIENCE 67 OBSERVATION
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FIGURE 14 69 Empathic observations
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Liz Sanders has been influential in
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FIGURE 17 73 Examples of self docum
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1 REALITY SEEKS THEORY FOR SERIOU
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3.1.1 EXPERIENCES IN SOCIAL INTERAC
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He succeeds in terminating the repo
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86 3 CO-EXPERIENCE drawn from the c
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21 FIGURES 20 The actual fishing ex
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90 3 CO-EXPERIENCE typically half-w
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field testing as an early research
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ple explore a product or a technolo
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the time (articles 1 Mäkelä & Bat
Page 98: 1 IT’S FUN TO DO THINGS TOGETHER
Page 102 and 103: 102 4 PRESENTING THE ARTICLES cial
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Page 106 and 107: The results of the two user studies
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Page 112 and 113: ACKNOWLEDGEMENTS We thank the other
Page 114 and 115: KEYWORDS User experience, interacti
Page 116 and 117: pretation act to shape the experien
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Page 122 and 123: make proposals and counterproposals
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Page 128 and 129: ecome fluent in forms of media, the
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Page 132 and 133: in Computer Systems 2002, Minneapol
Page 134 and 135: INTRODUCTION Usability experts know
Page 136 and 137: 136 4 PRESENTING THE ARTICLES ence
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Page 144 and 145: From Liisa: 11 th July 2002 6:35 p.
Page 146 and 147: People may also align with negative
Page 150 and 151: 150 4 PRESENTING THE ARTICLES disti
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Page 154 and 155: 52. Taylor, A. and Harper, R. (2002
Page 156 and 157: CATEGORIES AND SUBJECT DESCRIPTORS:
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Page 160 and 161: USER-PRODUCT INTERACTIONS: FLUENT,
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Page 164 and 165: tive, often shared experiences - su
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Page 174 and 175: This leads us to the core question
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Page 182 and 183: INTERVENTIONS A first attempt to sp
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Page 192: A AFFECTIVE COMPUTING WEBSITE . . .
Page 196 and 197: 196 REFERENCES Beyer, Hugh. & Karen
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198 REFERENCES Garrett, Jesse James
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200 REFERENCES The ever improving d
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202 REFERENCES Picard, Rosalind W.
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1900 ZEPPELIN, ESCALATOR . . . . .
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EVENTS, INVENTIONS, ART, CULTURE DE
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Co-experience: Understanding user experiences in social interaction

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